We are looking for a Digital Product Design Researcher who can move fluidly from user insight to product execution, making complex, high-stakes operational workflows legible and turning regulated, jargon-heavy reality into intuitive, testable product experiences. Role Responsibilities: Plan and help lead qualitative and quantitative research in operational environments, including contextual inquiry, field studies, interviews, usability testing, surveys, ride-along, and diary studies with frontline and expert users.