6.1 Interpersonal relationships with patients, visitors, physicians and fellow employees are fostered in a courteous and friendly manner with no more than one valid complaints in a 12?month period, as evidenced by patient satisfaction surveys, patient interviews, physician and employee input. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.