The 163rd Street Improvement Council empowers individuals and families including veterans, the formerly incarcerated, LGBTQIA+ individuals, and those with physical, cognitive, or developmental challenges by providing housing and connecting them to the resources, support, and opportunities needed to transition from homelessness to stable, healthy, and fulfilling lives. . Participates in ongoing education and professional development through courses, seminars, and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling, and workforce .