Communication and TeamworkCustomer Service/Interdepartmental Relations (with external customers outside of the pharmacy department):* Answers phone in timely, friendly manner, stating department, name, and title* Fosters positive relationships through consistent, respectful, professional interactions with customers and other staff members* Responds to requests in timely, caring manner that is consistent with Sharp Everyday Actions, (i.e. Mutal Respect, Care and Compassion)Operational Services (working with internal customers with pharmacy department):* Clearly communicates goals and instructions to other staff members* Provides relevant handoffs between shifts (written/oral)Effectively intercepts and troubleshoots problems, as demonstrated by effective problem solving, prioritization of issues with respect to level of significance and impact to patient care, safety, workflow, and communication.When faced with complex situations, has knowledge of and applies the appropriate policies and procedures including but not limited to Chain of Command escalation.Effectively evaluates ongoing workflow issues and directs daily workload to achieve efficiency and maximize resource utilization as business needs require.Attends and participates in staff meetings or reviews staff meeting communications.Reads work related email at a minimum on assigned workdays, responding in a professional and reasonable timeframe. Review of PrescriptionsReviews all prescriptions for appropriate dose, duration, frequency, dosage form and indication.Monitors therapy for potential or actual drug interactions (e.g., drug-drug, drug-disease, drug-allergy, etc.)Assesses patient understanding of medication regimen and provides education tailored to the patient through the following modalities: First dose teaching; Food-drug interaction counseling; Compliance aids.