Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
Call Center Genesys Administrator ITCON ServicesCall Center Genesys AdministratorVienna, VAThis role ensures delivery of 24/7 automated customer service capabilities, including IVR, voice recognition, and text-to-speech systems, enabling efficient self-service (Tier 0) and seamless integration with live agent support. The Genesys IVR Administrator is responsible for the design, development, configuration, implementation, and maintenance of Interactive Voice Response (IVR) and voice automation solutions within a government contact center.
Sr. Staff Audit Support Specialist LanceSoft IncSr. Staff Audit Support SpecialistWashington, DC$21–$22.62 / hourPursue professional development opportunities, including external and internal training and professional association memberships, certifications and share information with co-workers to contribute to the growth and development of the Audit and Assurance Division. The purpose of the Senior Auditor position is to assist with planning, execution, communication, and reporting of all internal audit activities associated with clients operations.
Executive Administrative Assistant Strategic FactoryExecutive Administrative AssistantOwings Mills, MDFull timeRequirementsEssential Duties and ResponsibilitiesServing as a liaison between the executive and employees, vendors, and clientsMaintain the executives online social presence as it relates to business activitiesPrepare visually pleasing presentation materials for the executive's use in meetings, town halls, etc. Computer SkillsPerforming this job successfully requires that an individual have a solid understanding of computers, data entry, internet searchesMust be highly skilled in Microsoft Office suite and Outlook for email.
L&I: Azure DevOps Engineer & Administrator PeopleNTech LLCL&I: Azure DevOps Engineer & AdministratorAlexandria, VAAzure DevOps & GitHub Enterprise Administration Administer and optimize Azure DevOps Services (Boards, Repos, Pipelines, Boards, Artifacts, Test Plans). This role isresponsible for architecting, securing, and maintaining Azure DevOps and GitHubEnterprise environments, implementing CI/CD automation, and ensuring compliancewith commonwealth security frameworks.
Project Manager - Contact Center ITCON ServicesProject Manager - Contact CenterWashington, DCA Contact Center Project Manager is responsible for leading and executing various initiatives within a contact center to improve operations, technology, and customer experience, ensuring projects are completed on time and within budget. Stakeholder Management: Building relationships and collaborating with internal and external stakeholders, including contact center leaders, business units, and potentially executive leadership.
Call Center Coaching Staff ITCON ServicesCall Center Coaching StaffVienna, VAAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team. ITCON Services is seeking to hire a motivated and knowledgeable Call Center Coaching Staff .
Site Manager - Contact Center ITCON ServicesSite Manager - Contact CenterWashington, DCA Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service. ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.
Senior Contact Center Project Manager ITCON ServicesSenior Contact Center Project ManagerVienna, VAThe Senior Contact Center Project Manager's key responsibilities will include: Project Leadership Lead the end-to-end management of contact center projects, including planning, execution, monitoring, and completion. ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector.
VTC Administrator 22nd Century Technologies, Inc.VTC AdministratorFort Belvoir, VACertification AMX Technician (Networked AV) Certification Completed Crestron CTI Technician Track Certification or AVIXA CTS certification. " Ability to install projection screens, plasma TVs and different types of speakers.
Office Service Clerk LancesoftOffice Service ClerkWashington, DC$19.46In addition to print production, they will be working in the mail room, assisting with shipping/receiving as well as providing hospitality service. The manager is primarily looking for a candidate with some background in print production, customer service skills, and professionalism.
Web Application Support Specialist Dunhill Professional Search of Wilmington, Inc.Web Application Support SpecialistWashington, DC$32.55–$36.06 / hourFull timeJob Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Pre-Analytical Assistant LancesoftPre-Analytical AssistantBaltimore, MD$16Performance task proficiency includes but is not limited to the following manual functions: - sorting- racking- pickup and delivery of specimens to the laboratory- specimen storage [this position might also be trained to run the sorters in archive mode]- centrifugation- aliquoting, X-ray machine. Job Accountabilities Demonstrates an ability to learn the job duties assigned to the Pre-Analytical Assistant I, and develops an understanding of how all the functions in Tech Ops and Specimen Processing work together and how they impact Technical departments and result quality.
Service Desk Technician 22nd Century Technologies, Inc.Service Desk TechnicianWashington, DCexperience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project). experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) Municipal Employees Credit Union of Baltimore, Inc.Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Baltimore, MD$20–$21.59 / hourAt MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
Site Coordinator Cornerstone RecruitingSite CoordinatorLandover, MDThis role involves site visits, surveys, pre-bid evaluations, and field coordination to ensure projects are properly scoped and executed efficiently. If you're a hands-on professional who enjoys being in the field, coordinating projects, and working with skilled trades teams, we'd love to hear from you.
Front Desk Coordinator Griffin Global SystemsFront Desk CoordinatorRockville, MDEnsure file organization based on office protocol. Experience answering calls in an office setting.
Administrative Coordinator Shearer CompaniesAdministrative CoordinatorElkridge, MDFull timeProvides reporting support for the branch; assists with Auditing Reports on aging, short pays, uncommission, Datamart, adjustments; audits invoices to ensure accurate invoicing, increase cashflow and clean up outstanding. Works closely with the agents and Logistics Coordinators to correct errors entered/not entered in RedNA.Collects, audits, reviews and inputs agent charges.
Tier 2 Service Desk L2 Sharp Solutions IncTier 2 Service Desk L2Reston, VAFull timeRoutine Duties/Job Requirements:• Enter and manage technical support incidents in a ticketing system• Troubleshoot, identify, and resolve problems and escalating problems to appropriate systems engineers• Troubleshoot and resolve Tier 2 support issues via phone, email, remote desktop and on site, using remote desktop tools (Microsoft Remote Desktop, Bomgar)• Resolve issues and maintaining customer contacts according to a specified service level• Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity• Maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training• Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff• Add and delete user accounts and maintain groups as required• Log and report each service request and problem report. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).
Program Manager - Patient Support Services Kikiktagruk Inupiat CorporationProgram Manager - Patient Support ServicesBethesda, MD$110,000–$155,000 / yearFull timeJob Title: Program Manager - Patient Support ServicesLocation: Bethesda, MDStatus: Full-TimeSalary Range: $110,000 - $155,000Position Summary:The Program Manager is responsible for the comprehensive management and oversight of Medical Support Assistant (MSA) services supporting the Patient Support Services Division (PSSD) at the NIH Clinical Center. Minimum Requirements:Bachelor's degree in Healthcare Administration, Business Administration, or related field (or equivalent experience).5+ years of program or operations management experience in a healthcare setting.