The administrator manages users, groups, roles, and access; maintains the Service Catalog, assignment groups, SLAs, notifications, and workflows; administers the CMDB, Discovery, and integrations; manages sub-production instances, cloning, and upgrade readiness; monitors platform health and performance; and analyzes platform incidents to root cause. Administer the ServiceNow platform: user, group, role, and ACL management; assignment groups and routing; SLA definitions; notifications; Service Catalog items and variables; knowledge bases; and platform properties, in coordination with the Government platform owner.