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Apply insights from sales operations and customer service workflows to ensure SAP solutions support efficient order processing, accurate pricing, timely issue resolution, and strong customer experience. Overview: The ERP Business Analyst serves as the primary liaison between business stakeholders and ERP delivery teams, specializing in Sales & Customer Service.

Get to know East Penn!:
East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years! At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are. Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams. East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Overview:
The ERP Business Analyst serves as the primary liaison between business stakeholders and ERP delivery teams, specializing in Sales & Customer Service. This role bridges business needs and ERP system capabilities, translating complex requirements into scalable, value‑driven solutions. The analyst plays a key role in East Penn’s SAP S/4HANA implementations, enhancements, and ongoing optimization, ensuring alignment with business processes, enterprise standards, and strategic objectives. A strong background in sales operations and customer service is essential to understanding commercial workflows, customer expectations, and end‑to‑end order‑to‑cash processes.

Responsibilities:
Business Analysis & Process Design<ul><li style="margin-left:0.25in">Partner with business leaders, business process leads and subject matter experts within the assigned domain to understand solution objectives, challenges, and regulatory/operational constraints.</li><li style="margin-left:0.25in">Leverage sales and customer service experience to ensure requirements reflect real‑world commercial needs and customer expectations.</li><li style="margin-left:0.25in">Elicit, analyze and document business requirements using interviews, workshops, and process reviews.</li><li style="margin-left:0.25in">Develop current state and future state, user stories, process maps, functional requirements, and business rules.</li><li style="margin-left:0.25in">Identify opportunities to standardize, streamline, and optimize business processes / workflows using ERP best practices in a regulated manufacturing environment.</li><li style="margin-left:0.25in">Use data assets to compile information for analysis in approaching business challenges.</li></ul> ERP & SAP Functional Expertise<ul><li style="margin-left:0.25in">Serve as an ERP functional expert for the assigned business domain, with strong working knowledge of SAP solutions relevant to that area.</li><li style="margin-left:0.25in">Translate business requirements into detailed functional specifications for SAP configuration, enhancements, data mapping and integrations.</li><li style="margin-left:0.25in">Collaborate with SAP configuration, development, integration, OCM and data teams to design end‑to‑end solutions.</li><li style="margin-left:0.25in">Advise stakeholders on SAP capabilities, limitations, design alternatives, and impacts to upstream, downstream and cross stream processes.</li><li style="margin-left:0.25in">Apply insights from sales operations and customer service workflows to ensure SAP solutions support efficient order processing, accurate pricing, timely issue resolution, and strong customer experience.</li></ul> Project Delivery & Implementation Support<ul><li style="margin-left:0.25in">Serve as a functional advisor on designs for East Penn’s initial SAP S4H implementation.</li><li style="margin-left:0.25in">Support ERP initiatives across the full lifecycle: planning, design, build, test, training and deployment.</li><li style="margin-left:0.25in">Lead or support system integration testing (SIT) and user acceptance testing (UAT), including test case development, execution, and defect resolution.</li><li style="margin-left:0.25in">Participate in cutover planning, data validation, and go‑live activities to ensure business readiness.</li><li style="margin-left:0.25in">Provide functional support during hypercare and transition to steady‑state operations.</li></ul>    Stakeholder Engagement & Change Enablement<ul><li style="margin-left:0.25in">Act as a trusted advisor to business process owners and leadership.</li><li style="margin-left:0.25in">Communicate requirements, design decisions, and impacts clearly to both technical and non‑technical audiences.</li><li style="margin-left:0.25in">Support change management efforts by contributing to training materials, job aids, and user documentation.</li><li style="margin-left:0.25in">Enable business users to understand and accept the capabilities and limitations of ERP and integrated systems.</li><li style="margin-left:0.25in">Draw on customer‑facing communication skills to build rapport, manage expectations, and guide users through process and system changes.</li></ul> Continuous Improvement & Support<ul><li style="margin-left:0.25in">Analyze post implementation performance and recommend enhancements or process improvements.</li><li style="margin-left:0.25in">Verify that delivered solutions achieve expected business benefits and have success metrics.</li><li style="margin-left:0.25in">Support ongoing ERP enhancements, minor projects, and production issues within the assigned domain.</li><li style="margin-left:0.25in">Stay current on SAP S4H roadmap updates, ERP trends, and best practices related to the area of specialization.</li><li style="margin-left:0.25in">Engage and participate in SAP User Groups specific to the functional business line being supported.</li><li style="margin-left:0.25in">Promote and engage in enterprise data initiatives such as data governance.</li><li style="margin-left:0.25in">Apply customer‑centric thinking to identify improvements that enhance order accuracy, service levels, and overall customer satisfaction.</li></ul>

Qualifications:
 Experience & Qualifications <ul><li style="margin-left:0.25in">5+ years of hands-on SAP S4H experience is required.</li><li style="margin-left:0.25in">Participation in SAP implementation(s), upgrades, or major enhancements is preferred.</li><li style="margin-left:0.25in">Demonstrated experience supporting or working within Sales, Customer Service, or Order‑to‑Cash functions, with strong understanding of customer‑facing workflows.</li><li style="margin-left:0.25in">5+ years of experience as a Business Analyst, ERP Business Analyst or related role, specializing in a specific business domain bridging process with technology.</li><li style="margin-left:0.25in">Experience with SAP S/4HANA, Private Cloud, Integrated Business Platform (IBP).</li><li style="margin-left:0.25in">Background in sales operations, customer service, or commercial process support is strongly preferred, especially in environments where ERP systems enable customer experience and order fulfillment.</li></ul> Education/Certification <ul><li style="margin-left:0.25in">Bachelor’s degree in Business, Information Systems, or a related discipline.</li><li style="margin-left:0.25in">Equivalent level of education, training and experience may be considered.</li><li style="margin-left:0.25in">Certification specific to the Functional Domain they are aligned to (CPIM, ASCM, CCSM).</li><li style="margin-left:0.25in">SAP certification(s) in a relevant functional module.</li><li style="margin-left:0.25in">SAP Certification in a Methodology: Accelerate, Activate or RISE</li></ul> Skills & Competencies Required Competencies:<ul><li style="margin-left:0.25in">Software: Applicable enterprise apps, O365, Power BI, Project, Visio</li></ul>Required Skills:           <ul><li style="margin-left:0.25in">ERP and SAP S4H functional knowledge</li><li style="margin-left:0.25in">Business process modeling and analysis</li><li style="margin-left:0.25in">Analytical thinking and problem solving</li><li style="margin-left:0.25in">Ability to bridge business needs and technical solutions</li><li style="margin-left:0.25in">Excellent verbal and digital communication skills</li><li style="margin-left:0.25in">Strong management tendencies for projects and people</li><li style="margin-left:0.25in">Agenda preparation and leading efficient and effective meetings</li><li style="margin-left:0.25in">Ability to ascertain a good versus unacceptable customer/user experience</li><li style="margin-left:0.25in">Professional appearance and conduct</li><li style="margin-left:0.25in">Willingness to coach and be coached</li><li style="margin-left:0.25in">Self-motivated and goal oriented </li><li style="margin-left:0.25in">Strong in both independent and team atmospheres</li><li style="margin-left:0.25in">Adept at supporting the culture and heritage of our company</li></ul>

East Penn Benefits:
East Penn offers excellent benefits:<ul><li>Competitive compensation</li><li>Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium</li><li>Retirement Savings Plan with company match and a 3% employer contribution</li><li>9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually</li><li>Employee assistance program</li><li>Fitness Discounts</li><li>Promotional opportunities</li></ul>

East Penn Manufacturing - Deka Batteries

ERP Business Analyst - Sales & Customer Service

Acceptance Testing

Agile Programming Methodologies

Analysis Skills

Artificial Intelligence (AI)

Best Practices

Business Analysis

Business Model

Business Processes

Business Skills

Certified in Production and Inventory Management (CPIM)

Change Management

Coaching

Communication Skills

Continuous Improvement

Customer Experience

Customer Satisfaction

Customer Support/Service

Data Collection

Data Mapping

Data Quality

Documentation

ERP (Enterprise Resource Planning)

Employee Benefits

Enterprise Applications

Fitness

Information Assets

Information Technology & Information Systems

Integration Testing

Leadership

Manufacturing

Metrics

Microsoft Visio

Order Processing

Order/Customer Fulfillment

Performance Analysis

Power BI

Presentation/Verbal Skills

Pricing

Private Cloud

Problem Solving Skills

Process Analysis

Process Improvement

Process Modeling

Regulations

Requirements Management

SAP Administration

SAP ECC (fka SAP R/3 and SAP ERP)

Sales

Sales Analysis

Sales Operations

Sales/Support Engineering (SE)

Standards Strategy

System Integration (SI)

System Test

Technical/Engineering Design

Test Case

Test Plan/Schedule

Testing

Time Management

User Groups

User Interface/Experience (UI/UX)

Validation Plan

[AW]-iCims

FULL_TIME

YEAR

This role develops and manages digital models, leads trade coordination and clash detection, and produces model-based visuals and deliverables that help teams plan and build with confidence. The VDC Engineer advances project delivery by applying Virtual Design & Construction (VDC) and Building Information Modeling (BIM) to improve coordination, constructability, and communication from preconstruction through closeout.

About Your Opportunity : The VDC Engineer advances project delivery by applying Virtual Design & Construction (VDC) and Building Information Modeling (BIM) to improve coordination, constructability, and communication from preconstruction through closeout. This role develops and manages digital models, leads trade coordination and clash detection, and produces model-based visuals and deliverables that help teams plan and build with confidence. You will support project teams in planning and field execution using platforms such as Revit, Navisworks / coordination tools, and cloud collaboration environments (e.g., Procore, Autodesk Construction Cloud). The VDC Engineer also supports reality capture (laser scanning/photogrammetry) and UAV/drone activities for progress documentation and existing-conditions verification, in coordination with the VDC Manager and project leadership. Responsibilities:  •    Develop, manage, and coordinate project BIM/VDC models to support preconstruction, construction, and closeout activities. •    Facilitate model-based trade coordination and clash detection; document issues, drive resolution, and communicate changes to designers, trade partners, and internal stakeholders. •    Perform model QA/QC (standards compliance, LOD readiness, naming/parameters, version control) and help maintain model integrity throughout the project lifecycle. •    Produce hands-on model-based deliverables including coordination views, installation details, logistics plans, temporary works visuals, and phasing/sequence studies (4D) as required. •    Support estimating and preconstruction with quantity takeoffs, model-driven area/volume checks, and constructability reviews. •    Create renderings, animations, and presentation materials to support pursuits, owner meetings, and internal planning. •    Support field execution by providing model-based information for installation sequencing and coordination; assist with layout/model access needs and respond to field questions in a timely manner. •    Assist with reality capture and UAV/drone activities (planning, data collection, processing, and archiving) to document progress and validate existing conditions/as-builts where applicable. •    Help maintain project workspaces in VDC platforms (project setup support, access/permissions as directed, file organization, and model sharing workflows). •    Contribute to continuous improvement by sharing lessons learned, assisting with templates/standards adoption, and helping train team members on project-specific VDC workflows. Relationships: •    Reports to:  VDC Manager •    Partners with: Business Development, Preconstruction, Project Management, Superintendents, and Field Operations •    Coordinates with: Clients, Designers, Trade Partners, and the Ops Technology Trainer/VDC Team Authority: •    Coordinate and facilitate project coordination meetings (internal and with trade partners) and escalate unresolved issues to project leadership as needed. •    Recommend project-level VDC workflows, deliverables, and model requirements consistent with company standards and client/project needs. •    Support access and configuration requests within approved VDC platforms for assigned projects (in coordination with the VDC Manager). •    Support reality capture/UAV activities on assigned projects in accordance with approved procedures and applicable regulations. Expected Results: •    Timely, accurate coordination models and clash reports that help teams resolve conflicts early and reduce field rework. •    Clear, usable model-based visuals and deliverables (logistics/phasing, install details, renderings/animations) that support planning and stakeholder communication. •    Reliable project documentation through reality capture/UAV support and organized data workflows that enable progress tracking and existing-conditions/as-built verification. Qualifications: •    Bachelor’s degree in Architecture, Engineering, Construction Management, or a related discipline (or equivalent combination of education and experience). •    5+ years of experience in BIM/VDC, construction technology, or digital delivery supporting commercial construction projects. •    Proficiency with BIM authoring and coordination tools (e.g., Revit, Navisworks or equivalent) and 2D/3D production workflows. •    Experience with cloud collaboration platforms and model/data management (e.g., Procore / Autodesk Construction Cloud or similar). •    Working knowledge of clash detection, constructability reviews, and model QA/QC processes; ability to communicate solutions to technical and non-technical stakeholders. •    Experience producing visuals for presentations (renderings/animations) and strong proficiency with common content creation tools; Adobe Creative Suite experience is a plus. •    Familiarity with reality capture workflows (laser scanning/photogrammetry), point clouds, and as-built validation preferred. •    FAA Part 107 Remote Pilot certification (or ability to obtain) preferred; strong interpersonal, written, and verbal communication skills required. Physical Requirements :In a normal day, the team member must be able to sit and walk for 7+ hours and stand for 4-6 hours. The team member must be able to drive 1–4 hours as needed for project, training, or business support. The team member must be able to lift/carry up to 10 lbs. In this position, the team member occasionally (0–33%) must be able to bend at the waist, squat at the knees, climb (including ladders), reach above shoulders, kneel, crawl, use feet (foot controls), and/or work at heights above 6 fee <div style="margin-bottom:11px;margin-left:8px"><div style="margin-bottom:11px">*Note to Recruiters, Placement Agencies, and Similar Organizations: Wohlsen does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our website, locations, or to any Wohlsen team member. Wohlsen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Wohlsen and will be processed accordingly. It is the policy of Wohlsen Construction to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender, gender identity, genetic information, pregnancy, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.  This job description does not constitute a contract of employment and Wohlsen Construction may exercise its employment at-will rights at any time.</div></div>Powered by JazzHR

Wohlsen Construction

VDC Engineer

Adobe Creative Suite

Animation

Business Development

Business Support

Cloud Computing

Commercial Construction

Construction

Construction Engineering

Construction Management

Construction Support

Content Development

Data Management

Data Modeling

Document Archiving

Federal Aviation Administration (FAA)

Information Models

Interpersonal Skills

Logistics

Model Review

Organizational Skills

Photogrammetry

Physical Demands

Plan Meetings

Project Lifecycle

Project/Program Coordination

Project/Program Management

Quality Assurance

Quality Assurance Methodology

Quality Control

Recruiting/Staffing Agency

Regulatory Compliance

Software Engineering

Source Code/Configuration Management (SCM)

Systems Administration/Management

Team Player

Technical Operations

Training/Teaching

Unmanned Aircraft Systems (UAS)

Writing Skills

partner JazzHR

ADAPTED_NOW

The contractor will collaborate closely with JEOC staff to design and deliver new functionality, propose system improvements, conduct testing in controlled environments prior to go-live, develop user training materials, and maintain system documentation. The Client is seeking an experienced Application Developer to support and enhance the Accountability System used for payroll processing, mission tracking, and emergency operations for the Pennsylvania National Guard.

HOUR

Title: Application Developer Work Schedule: Full-Time, True Hybrid (50% On-Site / 50% Remote) Location: Annville, PA On-Site Requirement: First several weeks on-site for orientation, then 50/50 hybrid Candidate Location: Local candidates only Security Clearance: Active Federal Secret clearance preferred Direct W2 Contract only (no C2C, third parties, or agencies) please and thank you! Pay: $41hr The Client is seeking an experienced Application Developer to support and enhance the Accountability System used for payroll processing, mission tracking, and emergency operations for the Pennsylvania National Guard. This position requires a true hybrid schedule and close collaboration with Joint Emergency Operations Center (JEOC) staff at Fort Indiantown Gap.<h2>Complete Description</h2>The selected contractor will provide on-site and remote information technology programming services to support the Accountability System utilized by the Pennsylvania National Guard for mission execution and emergency response through the JEOC.Responsibilities include reviewing the existing system, improving performance, resolving programming issues, implementing enhancements, and providing ongoing system support. The contractor will collaborate closely with JEOC staff to design and deliver new functionality, propose system improvements, conduct testing in controlled environments prior to go-live, develop user training materials, and maintain system documentation.The contractor must be available to support the system during state-activated emergencies to ensure uninterrupted operation.The Accountability System currently operates on MVC applications and Microsoft Power Apps. The ideal candidate will have extensive experience with C#, ASP.NET Core, MVC, SQL, and the Microsoft Power Platform.<h2> Key Responsibilities</h2><ul><li>Review and improve the performance, efficiency, and reliability of the Accountability System</li><li>Troubleshoot, repair, and enhance existing .NET and SQL-based applications</li><li>Design, develop, deploy, and migrate Power Apps and Power Automate solutions across environments</li><li>Collaborate with JEOC staff to gather requirements and implement system enhancements</li><li>Conduct testing in controlled environments prior to production releases</li><li>Prepare training manuals and system documentation for end users</li><li>Support applications during emergency activations and mission-critical events</li><li>Utilize Azure DevOps tools including Azure Repos (Git), Azure Boards, branching strategies, pull requests, and code reviews</li><li>Assist with troubleshooting and advancement of department .NET applications (AIM) and SQL databases</li><li>Review databases for efficiency, workflow optimization, metadata, permissions, and interface improvements</li><li>Write complex SQL queries, stored procedures, triggers, views, cursors, and joins</li><li>Perform data modeling and database design aligned with enterprise architecture</li><li>Provide technical expertise for issue diagnosis, resolution, and workaround solutions</li><li>Collaborate with The Client’s Information Technology Office and Office of Administration leadership to recommend and present database and reporting solutions</li><li>Develop and maintain a catalog of active databases, structures, owners, and procedures</li><li>Travel to Fort Indiantown Gap as required for training and meetings</li></ul> Technical Environment<ul><li>C#, ASP.NET Core, MVC, VB.NET</li><li>SQL Server (2012, 2016, 2019), Oracle 12 & 19c</li><li>SQL Server Management Studio, SSIS, SSRS</li><li>Azure DevOps (Azure Repos, Azure Boards)</li><li>Power Apps, Power Automate</li><li>JavaScript, XML, Web Services, IIS, HTML, CSS, InfoPath</li><li>Git version control (GitFlow or similar branching strategies)</li></ul><h3> Required / Desired Skills</h3><ul><li>Required<ul><li>SQL query writing and debugging (7+ years)</li><li>SQL Server Management Studio</li><li>C#, ASP.NET Core, MVC, .NET (7+ years)</li><li>Azure DevOps (Azure Repos, Azure Boards – 4+ years)</li></ul></li><li>Highly Desired<ul><li>Power Apps and Power Automate (5+ years)</li><li>Microsoft 365 tools</li><li>Government IT environment experience (4+ years)</li><li>Client-facing consulting experience</li></ul></li><li>Desired<ul><li>Active Federal Secret Security Clearance</li></ul></li></ul>

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ERP Business Analyst - Sales & Customer Service East Penn Manufacturing - Deka Batteries

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