Reporting directly to the Director, the Managertranslates departmental priorities and approved policies into effectiveworkflows, supervises department personnel, monitors performance, resolvesoperational issues, and ensures timely, consistent service to members, employergroups, providers, brokers, vendors, and internal partners. The Manager must obtain the Director’s review or approval for new or revised policies, material changes in departmental scope, unbudgeted financial commitments, contractual changes, significant compliance matters, and issues that present substantial clinical, legal, financial, or reputational risk.