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Chief Technology Officers

Experience: 10 or more years in a senior leadership position within a Managed Service Provider (MSP), with a proven track record of successfully managing operations, optimizing workflows, and delivering exceptional client service. This is a critical role for a high-performing individual who thrives in a fast-paced, continuous improvement environment and is passionate about optimizing operations while ensuring exceptional IT service delivery to our clients.

ACTIVE

<h3>Chief Technology Officer- Managed IT Services</h3><p><em>Pasadena, CA, United States of America</em></p><p>About Us:</p><p>AllSafe IT is a Managed IT Services Provider (MSP) that delivers services to small to medium sized businesses. We are seeking an experienced and results-driven Chief Technology Officer to lead our team. This is a critical role for a high-performing individual who thrives in a fast-paced, continuous improvement environment and is passionate about optimizing operations while ensuring exceptional IT service delivery to our clients.</p><p>As the CTO, you will oversee the day-to-day operations of every part of our business, optimizing internal processes and collaborating closely with sales and technical teams to drive business growth. Your leadership will be key in ensuring our clients receive top-notch service and that we continuously improve both operational efficiency and profitability.</p><p><b>Key Responsibilities:</b></p><ol><li>Operational Management: Oversee the delivery of IT services, sales, finance, and employee relations, ensuring operational efficiency and client satisfaction. Monitor and analyze key performance metrics such as uptime, response times, and ticket resolution.</li><li>Process Improvement: Act as the company’s Integrator of our Entrepreneurial Operation System (EOS). Identify and implement process improvements to streamline workflows, enhance productivity, and optimize service delivery.</li><li>IT Infrastructure & Security: Manage and optimize network infrastructure and ensure IT security protocols are in place and regularly updated.</li><li>Client & Vendor Management: Cultivate and maintain strong relationships with clients to ensure high levels of satisfaction. Resolve client escalations and proactively address their evolving needs. Manage vendor relationships and maintain service quality.</li><li>Financial Management: Work with the Controller to monitor financial performance, manage budgets, and implement cost-saving strategies to maximize profitability.</li><li>Team Leadership & Development: Lead, mentor, and inspire a high-performing IT operations team. This position oversees not only our service delivery departments, but also Sales & Marketing, Finance, HR, and all business operations. Foster a positive and collaborative work environment and promote continuous professional development.</li><li>Risk Management: Identify operational risks, implement mitigation strategies, and ensure compliance with industry standards and regulations.</li><li>Business Strategy & Development: Collaborate with sales teams to explore new business opportunities, develop service packages, and analyze market trends for growth. Contribute to strategic decision-making with the CEO.</li></ol><p><b>Key Qualifications:</b></p><ol><li>Experience: 10 or more years in a senior leadership position within a Managed Service Provider (MSP), with a proven track record of successfully managing operations, optimizing workflows, and delivering exceptional client service.</li><li>Technical Knowledge: In-depth understanding of IT infrastructure, network management, cloud technologies, and cybersecurity best practices.</li><li>Leadership Skills: Strong leadership abilities with the capacity to motivate teams, foster a culture of collaboration, and align operations with business objectives. Experience with EOS a plus.</li><li>Problem-Solving & Analytics: Ability to quickly identify operational challenges, analyze data, and implement effective solutions.</li><li>Customer-Centric: A deep commitment to client satisfaction with a proactive approach to identifying and addressing client needs.</li><li>Financial Acumen: Strong understanding of financial principles, budgeting, and financial analysis.</li><li>Education: A master’s degree is preferred.</li></ol><p><b>Benefits:</b></p><ol><li>Health, dental, and vision insurance 401(k) with employer matching</li><li>2 weeks of vacation/year</li><li>40 hours of sick pay/year</li><li>8 hours of paid volunteer time/year</li><li>8 paid holidays per year</li><li>Performance-based quarterly bonus program</li><li>Weekly "stretch goal" bonus program</li><li>Free employee parking and mileage reimbursement (if needed for client sites)</li><li>Reimbursement for passing quarterly certification exams</li><li>Bonusly employee-to-employee recognition program</li><li>Dog-friendly office</li></ol><h3>Apply For This Job</h3><p>If you would like to apply for this position, please fill in the information below and submit it to us for consideration.</p>#J-18808-Ljbffr

AllSafe IT

Chief Technology Officer- Managed IT Services

JobLeads

Night Auditor

You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs, and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

Salary

KBSkills

<h3>Location</h3><p><strong>San Francisco Hotel</strong></p><p>Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs, and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.</p><p>The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting, and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition, and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.</p><h3>Job Description</h3><p>To oversee and coordinate all night time front desk functions, and ensure all financial transactions for the day are verified and balanced, while providing services to our guests in a courteous and professional manner.</p><h3>Responsibilities</h3><ul><li>Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.</li><li>Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.</li><li>Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.</li><li>Understand all Moments of Service for PBX, Guest Services and Front Desk.</li><li>Preparation of daily reports and distribution as directed.</li><li>Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.</li><li>Conduct back up procedures for Opera and drop tape nightly.</li><li>Completion of third shift Night Audit checklist.</li><li>Balancing of daily postings and revenue.</li><li>Ensure adequate communication the following morning to all necessary departments by communicating through ShiftNotes, Opera Profile Notes, and email.</li><li>Understanding of all front office standards and assist in solving deficiencies.</li><li>Documenting errors made by cash handling agents.</li><li>Prepare In-house allowance and adjustment spreadsheets each day.</li><li>Prepare and send out the all BC Users.</li><li>Balancing of daily posting and revenue, and resolution of inaccuracies.</li><li>Ensuring nightly transmission of credit cards through IPU.</li><li>To be thoroughly acquainted with all check-in and check-out procedures and policies.</li><li>To appropriately protect confidential guest information and guest room key access according to front office SOP’s.</li><li>Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.</li><li>To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency procedures and execute to standard.</li><li>Be familiar with all systems and equipment as related to the Front Office (Nucleus, Alice, Synergy, Vingcard Vision, Two-Way Radio Dispatch, Firepanel)</li><li>Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).</li><li>Be familiar with all hotel facilities (F&B, Membership, Business Center, Market, and Fitness Center).</li><li>Familiarity with parking validation procedures and Good Night’s Rest Policy.</li><li>Deliver personalized, memorable guest experiences by utilizing the Power of One.</li><li>Keep in close contact with Loss Prevention during the night if there are any guest situations.</li><li>Assist management with miscellaneous tasks including but not limited to; organizing, filing, and delivering requested items to guests.</li></ul><h3>Qualifications</h3><ul><li>Attain a high propensity for customer service.</li><li>Previous cash handling experience.</li><li>Must be able to work a flexible overnight schedule and willingness to work weekends and holidays.</li><li>Preferred candidate has prior experience with Evention to count their bank and pay out F&B Outlet servers & bartenders on a nightly basis (As needed when Night Manager not present)</li><li>Preferred experience with the following programs, Sonifi (In-Room Movies), Alice (To be used messaging guests/To set-up in room amenities/Split Reservations and various other requests)</li><li>Preferred experience with FlashValet (To generate Garage Status Reports used to cross reference guest information prior to posting overnight valet charges)</li></ul><p><strong>Pay Rate</strong>: $34.77 hr</p><p>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p>Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.</p>#J-18808-Ljbffr

Omni Hotels & Resorts

salaryMin

salaryMax

payPeriod

currency

Alice Programming Language

Bartending

Credit Cards

Customer Support/Service

Documentation

Emergency Procedures

Emergency Services

Film

Financial Transactions

Fitness

Gourmet Food

Hospitality and Tourism

Information/Data Security (InfoSec)

Laundry

Loss Prevention

Mentoring

Music

Nucleus

PBX (Private Branch eXchange)

Regulatory Compliance

Restaurant

Sports

Spreadsheets

Standard Operating Procedures (SOP)

Status Reports

Two Way Radio

Wireless Communications

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