Possess a Master’s degree from an accredited university (relevant experience may be substituted with a bachelor’s degree) and,• Have at least two (2) years or more of documented experience in a field related to program management, business administration, face to face case management, working with crisis & hidden populations, or similar occupational area; and• Two (2) years of experience in either compliance, quality assurance, or another field related to the implementation and monitoring of programmatic compliance to licensing, accreditation, and/or policies.• Oversee quality control of in person engagement, cases documentation and observations reported from field team staff assigned to conduct onsite safety and wellbeing check ins.• Creation of SOPs, FAQs, scripts and resources for field team staff focused on professional etiquette, conduct, and interaction with clients in their homes.•