Empower AI is seeking an experienced VTC / AV Support Technician to analyze, configure, administer, optimize, and sustain conference room, executive, classroom, and event audio-visual and video teleconferencing systems for a Department of War agency supported by an enterprise IT Customer Support Services program. Hands-on experience with Cisco and/or Poly VTC endpoints and infrastructure (e.g., CUCM, Expressway, TMS, Webex/Zoom for Government room systems) and with displays, projectors, cameras, microphones, audio DSP, and control systems (e.g., Crestron, Extron, AMX).