Wayne, Michigan30+ days ago
Responsibilities:• Delivers outstanding customer service to walk-in customers and telephone inquiries (most important)• Continuously practices good listening skills with customers, UPS Store team members, and leadership• Takes ownership of the customer's shipping needs and offers viable solutions• Takes action to learn all product and service offerings, alternative solutions, and industry trends• Operates all equipment, software, and devices in an expert fashion and is willing to teach others• Maintains a clean, organized, and safe working environment• Stays current with web based training and best practices• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience• May open and/or close the store and perform end-of-day accounting, etc.• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions. Skills:• Good computer skills, emails and Microsoft Office.• Strong verbal and written communication skills, and math• Prompt, reliable, and responsible• Able to lift 40 pounds• Must have reliable transportation• Should become a notary (Expenses will be taken care)• Prior UPS store associate experience is not needed.