This role combines service desk support, endpoint administration, field support, and IT service management (ITSM) platform administration into a single function responsible for managing incidents, service requests, onboarding and offboarding activities, device deployments, site support, and day-to-day system administration tasks. Strong knowledge of identity and Microsoft 365 technologies and services (e.g., Microsoft Active Directory and Entra ID services, Microsoft 365 applications and services including Office, Exchange Online, SharePoint, and Teams, Group Policy and access controls, and PowerShell for Active Directory administration).