Qualifications & Skills: Knowledge of the Employee Benefits industry, and PBM specifically Excellent research skills Ability to read, analyze and interpret industry policies and contract documents, as well as proposals and other documentation and correspondence Ability to respond efficiently and accurately to common inquiries or complaints from customers or carrier Ability to effectively present information to insured clients and their respective carriers Excellent oral and written communication skills and command of the English language Ability to apply basic mathematical concepts such as percentages, adding, subtracting, multiplying and division to required tasks High degree of initiative, diligence, attention to detail, critical thinking, organizational and decision making skills Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions Ability to function independently with minimal supervision Ability to prioritize multiple projects and meet objectives and deadlines established by supervisor and clients, often with short turnaround times Ability to maintain positive and beneficial relationships with department staff, numerous internal departments, external customers, agents, and subscribers Proficient in MS Excel, Word, Outlook, and PowerPoint Professional telephone skills and e-mail etiquette Ability to follow company confidentiality requirements as well as with HIPAA and other applicable government regulations Travel: Ability to travel up to 10% of the time, with occasional overnight trips. Position Overview: NFP Rx Solutions - the pharmacy benefit consulting arm of NFP - is one of the largest full-service pharmacy benefit consulting practices in the U.S. We deliver customized Rx solutions to self-funded employers, health plans, and coalition clients, combining contract negotiation, clinical expertise, and advanced analytics to meaningfully reduce pharmacy spend and improve member outcomes.