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Mattress Factory is a contemporary art museum and international residency program in Pittsburgh, PA, dedicated to supporting artists in creating site-specific art and connecting audiences with contemporary art. As a Visitor Experience Associate (VEA), you play a key role in providing a positive and insightful visitor experience by providing excellent customer service and facilitating a deeper understanding of the installations.

HOUR

Benefits: <ul><li>401(k)</li><li>Paid time off</li></ul> VISITOR EXPERIENCE ASSOCIATE   FLSA status: Part-time, Non-exempt   Hours: Wednesday 10:45AM-6PM and Thursday-Sunday 10:AM-6PM, as needed. Estimated 20-28 hr/wk.     Hourly rate: $15.00   Reports to: Director of Operations and Visitor Experience     About Mattress Factory Mattress Factory is a contemporary art museum and international residency program in Pittsburgh, PA, dedicated to supporting artists in creating site-specific art and connecting audiences with contemporary art. Since 1977, the museum has showcased the work of over 750 artists from around the world, reflecting diverse cultural perspectives and exploring groundbreaking ideas. As an artist-centered institution, Mattress Factory provides artists with the resources and freedom to take creative risks and engage the community.      Position Overview As a Visitor Experience Associate (VEA), you play a key role in providing a positive and insightful visitor experience by providing excellent customer service and facilitating a deeper understanding of the installations. You will also perform light housekeeping to ensure all public areas are ready to welcome visitors. While maintaining an approachable, enthusiastic demeanor, you monitor gallery spaces, welcome guests, sell tickets at the front desk and perform basic retail functions in the MF Shop. Depending on where you are staffed, you may manage engagement with a work and monitor for inappropriate interaction to protect an artwork. You report to the Director of Operations and Visitor Experience and interface regularly with all museum employees.      Key Responsibilities ·         Be a positive, enthusiastic representative of the Mattress Factory   ·         Enhance the guest experience   ·         Promote a guest-centric culture   ·         Welcome each guest to the museum and assist them with purchasing tickets, memberships and merchandise   ·         Ensure that the Front Desk, Lobby, Galleries and MF Shop are presentable to guests. This includes performing regular, basic housekeeping tasks such as sweeping and wiping down glass and mirrors.   ·         Stay attuned to visitor experience; actively engage with visitors to answer questions and provide additional information   ·         Answer incoming calls to the museum on a multi-line phone system, providing correct and current information in a helpful manner and routing calls to the proper departments as needed   ·         Stay informed on museum happenings and offerings and act as a resource of museum information, policies and procedures   ·         Monitor galleries and museum annex buildings, making note of any necessary exhibition maintenance   ·         Maintain public facing areas of the museum including stocking supplies and printed materials   ·         Close and secure gallery spaces   ·         Work cooperatively with managers and co-workers to provide the best possible guest experience     Qualifications ·         Experience working as part of a guest service team, preferably in a museum or cultural setting   ·         Excellent verbal and interpersonal communications skills  ·         Professional, personable demeanor   ·         Consistent availability and dedication to punctuality  ·         Collaborative attitude and a love of teamwork   ·         Ability to seek clarification, assistance or direction if uncertain of priorities   ·         Must be able to traverse all areas of campus, including building which require the use of stairs.

MATTRESS FACTORY

Museum Visitor Experience Associate

Communication Skills

Customer Support/Service

Diversity

Housekeeping/Cleaning

Interpersonal Skills

Presentation/Verbal Skills

Purchasing/Procurement

Retail

Sales

Team Player

Telephone Skills

PART_TIME

YEAR

MEAs work at the Grable Visitor Center admissions desk and Museum Store, processing tour and event reservations, utilizing point-of-sale systems to sell tickets, memberships, and store merchandise, and providing information about exhibitions, events, Café offerings, and museum policies. The MEA will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.

<img alt="" height="130" src="https://assets.jazz.co/customers/customer_20220922131606_1IKRUUJKKHAONFYS/layout/20260213195316-image-20260213145315-1.png" width="240"/> MuseumExperienceAssociate The Museum Experience Associate plays a vital role in welcoming, orienting, and providing exceptional customer service to visitors to the Frick Pittsburgh. MEAs work at the Grable Visitor Center admissions desk and Museum Store, processing tour and event reservations, utilizing point-of-sale systems to sell tickets, memberships, and store merchandise, and providing information about exhibitions, events, Café offerings, and museum policies.The MEA will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.<ul><li>This is a United Steelworkers represented position.</li><li>Must have a Commitment to fostering a workplace culture of equity and inclusion.</li></ul> Reportsto:        Museum Experience and Admissions Manager Hours:                Mustbe available Sunday – Saturday; evening and weekend availability is required Status:               Part-time, hourly Hourly Rate:    $14.76  <h1 style="margin-left:8px">Responsibilities:</h1><ul><li class="MsoBodyText" style="margin-right:88px;margin-left:16px">Cheerfully answer and direct phone calls, answer questions, and provide site-specific information</li><li class="MsoBodyText" style="margin-right:88px;margin-left:16px">Process reservations for exhibition admission, tour tickets, public programs, and special events</li><li class="MsoBodyText" style="margin-right:88px;margin-left:16px">EffectivelyengagevisitorsintheMuseumStore, assistwiththeir merchandiseselectionsandactively suggestthe pairing of other items to maximizesales</li><li class="MsoBodyText" style="margin-right:48px;margin-left:16px">Activelypromoteandsellmembershipsandparticipatein achievingmembershipsellinggoalsandpromotecurrentandupcomingsite-wideeventsandprograms</li><li class="MsoBodyText" style="margin-left:16px">Welcomeandorientvisitorsto the site whilemaintainingexcellentcustomerservice</li><li class="MsoBodyText" style="margin-left:16px">Openandcloseadmissionsandstore registersandassist in the daily operations of the Visitor Center</li><li class="MsoBodyText" style="margin-left:16px">Handle cash, credit card, and special transactions quickly and efficiently</li><li class="MsoBodyText" style="margin-right:77px;margin-left:16px">Maintaina workingknowledge of variousaspects of the point of sale(POS) system;troubleshoothardwareandticketing software; maintain comfort in responding to various situations that may arise </li><li class="MsoBodyText" style="margin-right:17px;margin-left:16px">MaintainoverallVisitorCenterappearanceandensure that merchandisedisplays are always freshand clean by daily re-stockinganddustingthe shelves,cabinetry,andproduct</li><li class="MsoBodyText" style="margin-left:16px">Other related duties as assigned</li></ul> <h1 style="margin-left:8px">Qualifications:</h1><ul style="margin-top:1px"><li class="MsoBodyText" style="margin-top:1px;margin-right:17px;margin-left:16px">Possess excellent interpersonal and customer service skills with theability to communicateeffectively with visitorsandstaff– both in person and over the phone</li><li class="MsoBodyText" style="margin-right:29px;margin-left:16px">Priorretailsales and cashhandling required,andcompetencywithPoint of Saleorreservationsystemspreferred</li><li class="MsoBodyText" style="margin-left:16px">Self-motivated,adaptable,andacceptingof challenges; strongproblem-solvingskills</li><li class="MsoBodyText" style="margin-left:16px">Exceptionalorganizationalskillswith attention to detail</li><li class="MsoBodyText" style="margin-left:16px">Ability to handlea varietyofresponsibilitiesunder pressure</li><li style="margin-right:9px;margin-left:16px">A commitment to fostering a workplace culture of diversity and inclusion; commitment to creating an engaging, exemplary visitor experience</li><li style="margin-right:9px;margin-left:16px">Ability to safely lift upto25 poundsunassisted, move around the site, andstand for extendedperiods of time</li><li class="MsoBodyText" style="margin-left:16px">Clearanceof a backgroundcheck</li></ul> The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply. The Frick Pittsburgh embraces diversity as a proposition that is central to the organization’s mission. In building and serving diverse audiences, the Frick affirms and supports diversity of persons and ideas both within the organization and the communities it serves.  Powered by JazzHR

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Museum Visitor Experience Associate MATTRESS FACTORY

Museum Experience Associate (part-time) The Frick Museums and Art of Pittsburgh

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