This position reports to the Senior Manager, Museum Technology Support, and requires working evening or weekend shifts to support Museum operations and special projects Your Impact Core Technologies and Services The team’s portfolio includes the following types of devices, services, and technologies: Museum ticketing systems for customer purchase, admittance, and reporting Point-of-sale systems for the retail store, food service, and hospitality operations Computer equipment and software, POS terminals, self-service kiosks, barcode scanners, receipt printers, and payment card readers Routine and advanced technical support and problem resolution for ticketing and POS systems Investigation, resolution, or escalation of complex problems with critical systems, including access or network connectivity issues, system outages, and disruption of complex integrations with various other business systems Responsibilities Technical Support and Operations (75%) System Performance and Reliability: Proactively monitors and manages the operational integrity of all ticketing and POS systems, optimizing for maximum uptime and reliability during core business hours. How You’ll Contribute The Senior Museum Technology Support Engineer, focused on customer experience, operational uptime, and technical excellence, is a hands-on technical lead on a team responsible for configuring, securing, deploying, administering, and supporting hardware and software for the Museum's ticketing, retail point-of-sale (POS), food and beverage, and other related systems.