Reporting to the Associate Director, Patient Services Quality & Process, you'll lead the strategy, design, delivery, and continuous improvement of all systems-related training for our Patient Support Program Teams — bridging strategic vision with operational execution to ensure frontline teams are well-equipped, compliant, and confident in every tool they use. You have a minimum Bachelor's degree in Instructional Design, Education, Healthcare Administration, Life Sciences, or a related field, along with 8 years of combined experience in patient services or HUB/specialty access operations AND training design/delivery in a regulated environment.