Produce national security business and technical documentation for FISA systems, Sentinel legal process tools, and collection applications-including Agile user stories, acceptance criteria, use cases, CONOPS, cost-benefit analyses, privacy impact assessments, operating models, workflow diagrams, and SOPs. Provide expert technical support, user guidance, and troubleshooting for NSB Technical Bridge applications (FISA, NSLs, NDRRs) and collaborate with back-end engineering teams to resolve operational issues.