Requirements: Arrange RMA (Return Authorization) and return shipping of product and components required for analysis Collect all relevant information related to the analysis from field service personnel Coordinate 3rd party analysis from component suppliers and/or independent test facilities Perform analysis of returned components Maintain communication of analysis progress with front office teams Create comprehensive written reports to describe the full results of the analysis Qualifications: Bachelor's degree in Industrial Engineering (Mechanical, Energy, Electrical, Materials, Chemical, ) Good communication skills Knowledge of mechanical, electrical, and control systems; Refrigeration experience a plus Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis, etc. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.