As a Staff Machine Learning Engineer, you''ll lead the design and delivery of production ML systems across the org, shaping technical strategy, building scalable intelligence capabilities, and partnering with product and engineering stakeholders to improve resolution quality, automation coverage, safety, and customer experience. CEE Intelligence (CEEI) is the ML and intelligence layer for Coinbase''s customer engagement ecosystem, building customer intelligence, evaluation systems, routing and classification models, safety guardrails, and decisioning capabilities that power Help Center, chat, voice, agent tooling, and other customer support runtimes.