Strong problem-solving skills with a customer‑service mindset and attention to detail; ability to follow procedures, document work accurately, escalate issues appropriately, communicate clearly, collaborate effectively in a fast‑paced team environment, manage multiple priorities, and demonstrate eagerness to learn new technologies and processes with guidance from senior team members. Monitor, triage, and resolve incidents and service requests, perform routine system health checks, apply patches and updates, conduct basic troubleshooting and maintenance, document resolutions, and escalate complex issues as needed to minimize downtime and service disruption.