Protocols & Technologies: TCP, UDP, IPv4, IPv6, OSPF, BGP, NAT, 802.1Q, Rapid-PVST, Cisco vPC, IPSec, QoS, WAN Acceleration, SNMP, VoIP, Cloud Services, Stateful Inspection, IPSec, SSL, LLDP, 802.1Q, DNS, DHCP, Digital Certificates, Access Control Lists. Answering service desk calls, urgently analyzing technical issues, addressing Level 2 escalations, working with the project manager on team related projects, and troubleshooting over the phone/onsite/via remote access.