REQUIREMENTSBachelor's degree in Information Technology or a related field preferred Relevant technical certifications are an asset Minimum of five (5) years of IT support experience required Working knowledge of Active Directory, LAN, WAN, VPN, DHCP, DNS, and TCP/IP Experience with VOIP systems, firewalls, and network switches Strong knowledge of PC and Mac hardware and troubleshooting Proficiency with Microsoft operating systems Ability to interpret technical manuals and documentationStrong customer service orientation Ability to prioritize and perform effectively in a fast-paced environment Excellent interpersonal, written, and verbal communication skills Analytical and detail-oriented problem solver Ability to work effectively within a collaborative team environmentAbility to lift and transport computers and related equipment Availability for occasional evening or weekend work during maintenance or peak periods Required availability to work on New Year's DayWHAT WE OFFERSupportive, mission-driven work environment. Troubleshoot and resolve issues related to computers, network connectivity, and printersDocument all requests and resolutions in the ticketing systemPrepare equipment and access for new employees, including hardware, software, phone, and network connectivity.