Major Job Responsibilities: Business Excellence \u2022 Provide pricing, inventory availability and production schedule information to customers \u2022 Track warehouse inventories and update customers on order status \u2022 Run customized reports and share data with customers \u2022 Review customer credit information to ensure necessary credit is established for customer orders \u2022 Track order activity and alert appropriate staff of any potential delivery problems \u2022 Suggest alternative products or services to meet customer needs when appropriate \u2022 Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues \u2022 Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact \u2022 Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility People and Culture \u2022 Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction \u2022 Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values \u2022 Partner with Quality Manager to resolve routine customer issues \u2022 Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production \u2022 Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution. Other Qualifications: To perform the duties of the job, this role requires: \u2022 Frequently using fingers to type with two hands \u2022 Occasionally reaching by extending fingers on one hand \u2022 Occasionally reaching by extending two arms \u2022 Occasionally using fingers to grasp with two hands \u2022 Occasionally using fingers to pinch with two hands \u2022 The spoken exchange of ideas to be performed loudly 50-75% of the time \u2022 The spoken exchange of ideas to be performed quickly 50-75% of the time \u2022 The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts Work Environment: \u2022 Constantly works indoors, in an environment that is climate controlled \u2022 The role is frequently sedentary, which entails sitting or being stationary \u2022 Occasionally stands or walks for 1-2 hours at a time \u2022 Noisy work environment; maintain strict adherence to safety rules and regulations.