Panama City, FL30+ days ago
Posts room charges and taxes to guest's accounts • Processes guest charges voucher and credit card vouchers • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift • Verify all account postings and balances • Verify that room rates are correct and posts those rates to guest accounts • Understand principles of auditing, balancing, and losing out accounts • Balance the day's charges, making corrections as necessary • Run end of day process in property management software (PMS) • Prepares a summary of cash, check, and credit card activities • Summarizes results of operations for management • Check figures, postings, and documents for accuracy, and record, store, access, and/or analyze computerized financial information • Serve as a front desk agent especially in terms of check-in and check-out procedures • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed • Maintain complete knowledge of emergency procedures • All other duties as assigned. Primarily located indoors but can be exposed to outside weather conditions Occasionally exposed to high volume places Minimal to moderate noise levels consistent with hotel environment May be exposed to cleaning chemicals (proper PPE provided) Shift work is required, including overnight shifts, weekends, and holidays.