p>Position Overview: The 311 Customer Experience Specialist is responsible for managing customer interactions, including but not limited to inbound calls (answered through an auto answer system), cases, and emails in a timely and professional manner while delivering high quality service.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.