location_0_addressRegionName

location_0_addressCountryName

Tuition Reimbursement

Flexible Schedules

Paid sick days

Vacation/paid time off

Flexible Spending Accounts

401K

Retirement / Pension Plans

Parking 

Work From Home

Employee Events

Long Term Disability

Professional Development

Employee Referral Program

Maternity/Paternity Paid Leave

Performance bonus

Life Insurance

On Site Cafeteria

Merchandise Discounts

Medical, Dental and Vision

Paid Holidays

Game Rooms

Prescription Drug Coverage

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Customer Service

Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

KBSkills

ACTIVE

<div id="requisitionDescriptionInterface.ID1315.row1" title="">Bilingual Customer Service Representative – Spanish-English</div><div id="requisitionDescriptionInterface.ID1331.row1" title=""><p>Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a <strong>Bilingual Customer Service Representative – Spanish-English </strong>working <strong>on site in Las Vegas, NV,</strong> you’ll be a part of bringing humanity to business. #experienceTTEC</p><p>Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!</p><p><strong>What You’ll be Doing</strong></p><p>Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. </p><p><strong>During a Typical Day, You</strong>’ll </p><ul><li>Answer incoming communications from customers</li><li>Conduct research to provide answers for customers to resolve their issues </li></ul><p><strong>What You Bring to the Role </strong></p><ul><li>Bilingual in English and Spanish</li><li>6 months or more of customer services experience </li><li>High school diploma or equivalent </li><li>Recognize, apply and explain your product or service knowledge  </li><li>Computer experience</li></ul><p><strong>What You Can Expect </strong></p><ul><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Base wage starting at $18 per hour plus performance bonus opportunities</li><li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives</li></ul><p>Visit <a href="https://www.hellottecbenefits.com/" rel="nofollow">www.hellottecbenefits.com</a> for more information.</p><p><strong>A Bit More About Your Role</strong></p><p>We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.</p><p>You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.</p><p><strong>About TTEC</strong></p><p>Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.</p><p>TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.</p></div><div id="requisitionDescriptionInterface.ID1347.row1" title=""><h2>Primary Location</h2> US-NV-Las Vegas</div><div id="requisitionDescriptionInterface.ID1397.row1" title=""><h2>Job</h2> _Customer Care Representative</div>

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Customer Service – Bilingual Spanish-English | Inclusive Culture + PTO

Career Development

Coaching

Consulting

Customer Experience

Customer Support/Service

Diversity

English Language

Healthcare Reimbursement

Multilingual

Online Chat

Problem Solving Skills

Research Skills

Resolve Customer Issues

Service Delivery

Short Messaging Service (SMS)

Spanish Language

Team Lead/Manager

Training/Teaching

Video Chat

Webcams

JobGet

Services Representative

Engaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance, Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests. As a High Net Worth Representative, you will be focused on enhancing relationships with our high-net-worth clients who have assets of $250,000 to $1 million, and therefore have complex service and investment needs.

<h3></h3><h3>Job Description:</h3><h3>To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:</h3><h3>Henderson</h3><h3></h3><h3></h3><h3></h3><h3>High Net Worth Representative</h3><p>We have an exciting opportunity for a remote, licensed High Net Worth Service Associate in the Greater Phoenix Metro area! While you will work from home, you must reside near the Greater Phoenix area as occasional in-person participation with your peers is an important part of our culture. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. You’ll have full access to work from home capability to support our clients remotely.</p><h3>The Purpose of Your Role</h3><p>As a High Net Worth Representative, you will be focused on enhancing relationships with our high-net-worth clients who have assets of $250,000 to $1 million, and therefore have complex service and investment needs. In this role, you will help to increase customer loyalty and drive business development opportunities.</p><h3>The Value You Deliver</h3><ul><li><p>Engaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,</p></li><li><p>Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests</p></li></ul><h3>The Expertise We’re Looking For</h3><ul><li><p>Series 7 required</p></li><li><p>Series 63 preferred (paid training & support provided)</p></li><li><p>2-3 years of previous experience working in the financial services industry</p></li><li><p>Strong technological savvy and comfort with learning how to use new tools</p></li></ul><h3>The Skills You Bring</h3><ul><li><p>You have a broad-based knowledge and understanding of general financial planning concepts</p></li><li><p>Proven customer service, client support and problem resolution skills</p></li><li><p>Ability to effectively influence others and use consultative skills to enrich the customer experience</p></li></ul><h3>Our Investments in You</h3><p>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance.</p><p><strong>Learn More:</strong><a href="https://jobs.fidelity.com/dynamic-working/" rel="nofollow">Dynamic Working</a></p><div></div><h3></h3><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3></h3><h3>Category:</h3><h3></h3>Customer Service, Relationship Management, Sales<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

J-Vers

High Net Worth Service Associate - Greater Las Vegas, NV Area

Business Development

Compensation and Benefits

Customer Relationship Management (CRM)

Customer Service Management

Equity Securities

Financial Planning

Fixed Income Investments

High Net Worth

Mutual Funds

Onboarding

Sales

Series 63

Telephone Skills

YEAR

Head of Account Management

MDP invests across five dedicated industry verticals, including basic industries; business and government software and services; financial and transaction services; health care; and telecom, media, and technology services. Great Gray is the leading independent provider of trustee and administrative services to Collective Investment Trusts (“CITs”), with over $200 billion in CIT assets, across more than 700 funds.

<p><b>Why Great Gray Group & RPAG?</b></p><p>RPAG is a wholly owned subsidiary of Great Gray Group, LLC. Acquired in 2024, RPAG hosts the industry’s leading retirement plan practice management platform. Designed for elite advisors and institutions, our goal is to create successful outcomes by protecting plan fiduciaries and engaging plan participants. Our efficient and scalable technology platform provides our members with actionable insights, allowing them to make data-driven decisions for their retirement plan clients.</p><p>At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us.</p><p><b>The Role</b></p><p>Great Gray is seeking a strategic and customer-focused leader to oversee Customer Success, Client Onboarding & Training, Account Management, and Customer Service. As the Head of Relationship Management, you will be responsible for ensuring exceptional client experiences, driving engagement, and fostering long-term relationships that maximize the value of RPAG’s solutions. This role requires deep expertise in RPAG’s platform or a similar management practice platform, strong leadership skills, and a passion for delivering outstanding customer outcomes.</p><p><b>Location</b></p><p>This position will work from our <b>Las Vegas, NV</b> office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote.</p><p>Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.</p><b>Responsibilities</b><ul><li>Customer Success Leadership: Develop and implement strategies to enhance customer satisfaction, retention, and engagement.</li><li>Client Onboarding & Training: Oversee the onboarding process for new and re-implemented customers, ensuring seamless transitions and effective training programs.</li><li>Account Management Oversight: Lead account management initiatives to strengthen client relationships, identify growth opportunities, and drive business success.</li><li>Customer Service Excellence: Ensure top-tier customer support by optimizing service workflows, resolving escalations, and maintaining high service standards.</li><li>Cross-Functional Collaboration: Partner closely with sales, product, and technical teams to align relationship management strategies with business objectives.</li><li>Process Improvement & Innovation: Continuously refine customer engagement strategies, leveraging data-driven insights to enhance efficiency and effectiveness.</li><li>Team Leadership & Development: Mentor and empower a high-performing team, fostering a culture of collaboration, innovation, and customer-centricity.</li><li>Ability to communicate with C-Level Executives</li><li>Travel: approximately 25%</li></ul><b>Qualifications & Experience</b><ul><li>Bachelor’s degree and 7+ years of combined experience as a leader and individual contributor in customer success, account management, or relationship management leadership roles within a software company</li><li>Experience developing and managing to key performance indicators: Net Revenue Retention, churn, CSAT, upsell</li><li>Creates a culture of performance, accountability and continuous improvement</li><li>Drives initiatives to improve adoption, usage and account expansion</li><li>Implements systems to track and act on customer health scores and risk indicators</li><li>Develops scalable processes for client onboarding, engagement and success measurement</li><li>Ability to hire and manage multiple teams (in multiple office locations) and initiatives simultaneously</li><li>Experience building out new employee onboarding training programs for employee and customer success</li><li>Expertise in RPAG’s software or similar investment industry technology platforms</li><li>Passion for driving customer success and long-term relationships including direct experience managing relationships with key clients</li><li>Strong strategic thinking and problem-solving skills</li><li>Experience setting goals and targets for the team to create a results-oriented culture</li><li>Excellent communication and interpersonal skills</li><li>Strong teamwork and collaboration skills with all parts of the business</li><li>Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively</li><li>Comfortable navigating ambiguity</li><li>Entrepreneurial mindset to bring best practice ideas to the team</li><li>Your standards reflect our core values: Growth Mindset, Disciplined Curiosity, Grit, Results-Driven, Collaborative</li></ul><p><b>Benefits</b></p><p>We have a comprehensive and competitive benefits package at Great Gray. Some of the highlights are:</p><p>·Be an integral part of an early-stage, high-growth organization!</p><p>·Hybrid work environment</p><p>·Competitive compensation package including 401(k) with elective and non-elective match opportunities</p><p>·Lifestyle spending allowance program</p><p>·Medical, Dental, Vision Insurance</p><p>·Employer-paid life and disability insurance</p><p>·Generous paid time off program</p><p><b>Company Background</b></p><p>Great Gray is the leading independent provider of trustee and administrative services to Collective Investment Trusts (“CITs”), with over $200 billion in CIT assets, across more than 700 funds. We proudly work with 80 subadvisors, including leading firms such as AllianceBernstein, American Funds, BlackRock, Franklin Templeton, MetLife, Neuberger Berman, PGIM, PIMCO and Raymond James.</p><p>CITs are more than just an investment vehicle.They represent a forward-thinking approach to retirement planning. These tax-exempt, pooled investment vehicles are offered to employer-sponsored retirement plans, like 401(k)s. CITs are comparable to mutual funds, but, because they are tailored for the institutional retirement market, they can offer distinct advantages, including efficient administration and cost-effectiveness. CITs have a history dating back over 90 years; but they have gained favor over the past decade, driven by innovations, and Great Gray has been at the forefront.</p><p>Great Gray has consistently delivered year-over-year growth at an above market rate and is investing in the continued development of its core CIT business as well as complementary administrative services and technology solutions for the retirement market.</p><p>Madison Dearborn Partners (“MDP”) purchased Great Gray from Wilmington Trust in April 2023.As a result, Great Gray is an independent company owned by funds affiliated with MDP.</p><p><b>Investor Background</b></p><p>MDP is a leading private equity investment firm based in Chicago. Since MDP's formation in 1992, the firm has raised aggregate capital of over $28 billion and has completed over 150 platform investments. MDP invests across five dedicated industry verticals, including basic industries; business and government software and services; financial and transaction services; health care; and telecom, media, and technology services.</p><p><b>Equal Employment Opportunity Policy</b></p><p>Great Gray, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.</p>#J-18808-Ljbffr

Great Gray Group.

Head of Account Management & Customer Success

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