p>Required Qualifications: • High School Diploma or GED • Minimum of 1 year of experience working in a call center or customer service role, excluding food service and retail • Valid drivers license • Proficiency with Microsoft Office, including Word, Excel, and Outlook • Willingness to work during inclement weather or City emergencies, including nights and weekends (e.g., power outages, disaster response). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City's drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired.