Washington D.C., DC30+ days ago
We build and operate the systems that enable fast, high-quality support at scale, including: • Customer self-serve experiences within the Hopper app and partner-integrated flows • Internal agent platforms that enable efficient, high-quality human resolution • HTS Assist, Hopper's flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners. You'll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self-service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner-specific experiences.