They will work closely and collaborate with other Branch operation personnel (Dispatch, Parts, Administration) to achieve the highest level of Customer Satisfaction.**ESSENTIAL DUTIES AND RESPONSIBILITIES**+ Developing, maintaining, and managing a highly technical field service team+ Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc.+ Providing coaching and training on products, procedures, service repair techniques, and customer service+ Meeting or exceeding customer satisfaction results+ Talent development+ Increasing employee retention and engagement levelsResponsible for 1 cost center, and 8-15 direct reports. Desired Education/Experience+ Sales Strategy and Customer Development+ Knowledge of an Annual Operating Plan/Long Range Plan+ Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)+ Service/product knowledge for commercial food equipment+ Mechanical aptitude+ Bilingual (English/Spanish) preferredCertificates and LicensesPosition/Location dependent.