Description:****Key Responsibilities:**+ Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth+ Monitor and support on-time delivery, damage-free services, and accurate billing+ Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures+ Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations+ Enter customer orders into the order management system to track loads and provide necessary information to operations teams+ Obtain and document approval for accessorial charges and spot rates for assigned customers+ Serve as a point of contact for customers regarding load updates and capacity availability**Qualifications:****Minimum Qualifications:**High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree**Preferred Qualifications:**+ Ability to effectively transmit, receive, and accurately interpret ideas through various mediums+ Ability to adjust to new or changing assignments and processes+ Ability to maintain composure under pressure+ Ability to manage multiple priorities+ Ability to maintain professionalism while dealing with difficult individuals+ Sales focused+ Ability to meet or exceed customer needs and expectations to provide excellent service+ Embody a customer-centric mindsetThe expected starting pay range for this position is between $47,000-58,800.This position is not eligible for employment-based sponsorship.**Compensation:**Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)**Work Experience:**Customer Service/Account Manager, Sales**Job Opening ID:**00618043 Customer Experience Representative - ICS (Evergreen) (Open)**_"This job description has been designed to indicate the general nature and level of work performed by employees within this_** **_classification._** **_It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job._****_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.