Colorado Springs, CO13 days ago
Three (3) or more years of experience providing direct Information Management and Technology (IM/IT) support and coaching to users by e-mail, video/telephone conference, Microsoft Remote Assistance and in person, within a Service Desk environment; Three (3) or more years of experience supporting Microsoft Windows-based desktops and laptops, as well as smartphones (Android and/or iOS); Three (3) or more years of experience in supporting a Local Area Network (LAN) and its components; Three (3) or more years of experience in analysing information technology and information management needs for an organization; Three (3) or more years of experience in planning maintenance, upgrades and support of IM and IT systems and supporting infrastructure; Recent* experience** with a cumulative total of twelve (12) months or more: as a team leader/supervisor with responsibility of supervising IT or technical staff; OR as a team project leader with responsibility for project planning and implementation. Knowledge of documenting, troubleshooting and escalating techniques used in the resolution of technical incidents pertaining to Information Management and Technology devices and infrastructure; Knowledge of the capabilities and functionality of the Microsoft 365 (M365) suite of applications such as Teams, OneDrive, and SharePoint and how they support collaboration.