Job Description SummaryField Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and be accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams. Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, bring up issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.