POSITION/JOB SUMMARY: The Accounts Research Specialist are responsible for accounts research of physician services by researching denials for resolution and providing customer service to patients, insurance companies, third parties, providers and their offices. KEY RESPONSIBILITIES & DUTIES: Research and resolve all types of denials efficiently and accurately, which includes but not limited to coordination of benefits (COB), insurance eligibility, coding (e.g., modifiers, diagnoses, CCI edits), billing (e.g., NPI, POS, DOS).