Location: Primary residency within 90 minutes of an approved Accenture office Here's what you'll need: + A minimum six (6) years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including: + Solutioning and selling new ideas and proposals + Incorporating experience design and analytics into customer service, and support processes + 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem + At least 2 years of experience working with: + Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem + Artificial intelligence and front-end digital platforms + 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.) + 1+ years of experience working with Artificial intelligence and front-end digital platforms + 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management Bonus points if: + Experience in evaluating benchmark data (e. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.