Responsibilities may include but are not limited to:* Introduce walk-in guests to our bakery and our products with a guest tour* Assist guests with walk-in orders while using creative celebration solutions* Suggest cake decorations, balloon sales, retail items, candles and cards* Assist guests placing phone orders* Operate & balance point of sale (POS) with accuracy and efficiency* Assist guests with NBC app, information on eClub, and guest surveys* Keep cake display case stocked with Bundtlets, 8", and 10" cakes* Maintain a strong knowledge of NbC's products, prices, and promotions* Keep retail area clean, swept, and neatly merchandised* Perform duties assigned by Crafting department such as making design pieces* Assist other departments as necessaryGuest Services Representatives bring the sunshine indoors! Responsibilities may include but are not limited to:* Assist Baker and Froster(s) with daily tasks* Scoops cake batter into cake pans* Flips baked cakes into containers and wraps large cakes to prepare for frosting* Takes empty cake pans to Utility for washing* Folds cake boxes, labels containers, etc.* Assists other departments as necessaryUtility/Dishwasher/Bake Assist sets the stage and makes the magic in our bakery possible.