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p>Quality of Team and Customer Interactions: Quality of the interactions within a team structure under the direction of the Outpatient Manager, Lab Supervisor, and CCI Director to ensure an efficient and high quality phlebotomy and specimen-processing environment while providing customer oriented services.

The CCI Lab Tech/Phlebotomists are at the front lines of customer services for the CCI and provide phlebotomy, processing, and medical assistant services, are responsible for sample storage and shipping, and perform several administrative activities to maintain the operations of the units.

Tasks include, but are not limited to, venue search, invitation list management, timeline tracking and management, mailing of event invitations, tracking RSVPs, producing materials for events (nametags, registration list, materials), coordinating travel for staff, vendor management, assisting with invoice management and payments, updating database, and developing prep materials. Provides administrative support to the Associate Director of Donor Experience and the Donor Engagement team, including assisting with site travel planning as needed, invoice approvals and tracking, processing expenses, tracking credit card charges, assisting with travel booking, and scheduling meetings.

You'll design and build the APIs, SDKs, CLI tools, and workflows that make it effortless for both technical and non-technical teams to leverage AI capabilities, while ensuring production-grade reliability, observability, and security.

This role will own end-to-end program management for 300-500+ participants annually across two distinct programs: a New Grad Program with quarterly cohorts (direct-hire participating in structured 3-month onboarding experiences) and a Rotational Programs (multi-assignment development tracks for early-career talent).