Des Moines, IA30 days ago
This role serves as a top-tier escalation point, supports advanced first- and second-level troubleshooting across Windows, Linux, networking, enterprise applications, and infrastructure platforms, and is expected to develop strong technical and operational documentation, including SOPs, runbooks, troubleshooting guides, incident reports, post-incident reviews, and operational summaries. Perform advanced hands-on troubleshooting across routers, switches, firewalls, Windows servers, Linux systems, VPNs, load balancers, and critical infrastructure dependencies, including work with Cisco and Juniper network products and their command-line interfaces (CLI).