Portsmouth, NH30+ days ago
Troubleshoots and resolves complex network incidents; monitors network performance using enterprise NMS platforms including SolarWinds, Cisco Prime, Juniper JSpace, and NetScout nPoints; manages operations, administration, maintenance, and provisioning of transport network equipment and cabling infrastructure; performs pre-implementation testing in an integrated test environment; maintains throughput, error, latency, and packet loss performance metrics; and provides 24/7 on-call support with on-site response capability at assigned installations. The role also includes conducting pre-implementation testing, maintaining network performance metrics, supporting network baseline data collection and device catalog compilation, overseeing NOC shift scheduling, ensuring SLA compliance, and providing 24/7 on-call support with on-site response capability.