Service Desk Team Lead (Day Shift) DecisionPoint | CortekService Desk Team Lead (Day Shift)Arlington, VirginiaFull timeThis role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues, service level agreements (SLAs), and customer satisfaction goals are consistently achieved. Overview: DecisionPoint is seeking an experienced Service Desk Team Lead to support the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Technology Operations Center (TOC) in Arlington, Virginia.
NewTier 1 Service Desk Specialist IQUASAR LLCTier 1 Service Desk SpecialistSterling, VARemoteFull timeiQuasar LLC is a proud partner of the Military Spouse Employment Partnership (MSEP) and the Virginia Values Veterans (V3) Program, reflecting our strong commitment to supporting military spouses, veterans, and inclusive hiring practices. regardless of the party actually performing the work, i.e., if the work is performed by an external organization, track the resolution and escalations, as required by the SLAs.
Service Desk Technician Trillion Technology SolutionsService Desk TechnicianWashington, DCFull timeProactive VIP client interface experience and deliverable documentation developmentStaff interface and asset coordination experienceExperience supporting DFC or similar IT organization preferredStrong customer asset support skillsStrong written and verbal communications skillsKnowledge of the ServiceNow ticketing systemExperience with ITIL best practicesKnowledge working with and supporting the following products and tools:Manage and maintain the overall IT infrastructure at the system engineering and day-to-day trouble ticket resolution levelsExposure and understanding of network tools and techniques such as switches, VPNs, routhers and releated WiFi connectivityMicrosoft ExchangeAnti-Virus Software (i.e., Microsoft System Center Endpoint Protection)Microsoft Distributed File System (DFS)Enterprise Mobile Devices (i.e., Apple and Android Devices)Mobile phone management tools/MDM (i.e., InTune)Mobile Device startup and client configuration/Apple iPhone experinece preferredDesktop and Tablet image development, control and deployment; tracking and deploying/troubleshooting system upgradesMicrosoft Active Directory (AD)Microsoft Domain Name Services (DNS)Microsoft Dynamic Host Configuration Protocol (DHCP)Smart Card AuthenticationVirtual Private Network (VPN)/WIFI support for remote and in-office clientsEnterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption or similar)Enterprise Communication Services (i.e., TEAMs for Business)Microsoft SharePoint end-users supportMicrosoft Windows 10. Experience developing and managing ITIL process-based asset management in the system engineering process improvement environment and use of an automated ticketing system such as ServiceNow for a remote VIP office client based IT problem ticket/system issues resolutionExtensive VIP support at Level II for client activities within requiring system engineering analysis within the IT infrastructure and resolution of basic and advanced Service Desk tickets.
Technical Service Analyst BAMMTechnical Service AnalystColumbia, MDThe position involves managing support requests across multiple channels, maintaining compliance with security protocols, and contributing to continuous improvement initiatives for service desk operations. The Technical Service Analyst also assists in developing documentation, training materials, and processes that enhance the efficiency and effectiveness of technical support services.
Windows/Red Hat Field Support Services Analyst PeratonWindows/Red Hat Field Support Services AnalystWashington, D.C.$86,000–$138,000 / yearFull timeThis is a broad range Field Service Engineer that will provide expertise with the configuration, maintenance, and troubleshooting of Microsoft/Linux OS: Windows 11, Server 2019/2022, RedHat 7.x/8.x/9.x. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
3574 - Associate Service Desk Technician NTT Global Data Centers3574 - Associate Service Desk TechnicianAshburn, VirginiaRemoteProvides corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
NewIT Technical Analyst for EMCOR Construction Services EMCOR Construction Services, Inc.IT Technical Analyst for EMCOR Construction ServicesMcLean, Virginia$80,000–$90,000 / yearFull timeEMCOR Construction Services (ECS) is part of EMCOR Group, Inc. (NYSE: EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastructure, and building services for a diverse range of businesses. Geographic Disclosure: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
NewService Delivery Analyst - Bilingual DPR Construction IncService Delivery Analyst - BilingualReston, VADPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.
EPIC Applications Analyst (1-4): Hospital Billing Admin and Hospital Billing Claims - IT Services - Full Time SolutionHealthEPIC Applications Analyst (1-4): Hospital Billing Admin and Hospital Billing Claims - IT Services - Full TimeMDEpic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full Time SolutionHealthEpic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full TimeDCEpic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
Help Desk Technician Tier III StratAcuity Staffing Partners IncHelp Desk Technician Tier IIIWashington, DC$36–$41 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Help Desk Anlayst SME / Task Lead BAE Systems PlcHelp Desk Anlayst SME / Task LeadWashington, DC$79,365–$134,921 / yearThe Help Desk Analyst & Working Lead provides frontline technical support to end users while overseeing daily service desk operations to ensure high-quality, efficient, and customer-focused IT support. Provide onsite help desk support to EOUSA ends users at multiple Washington, D.C. locations between the hours of 7:00AM to 6:00PM for a base 40-hour work week with the ability to flex hours to cover various shifts.
Windows/Red Hat Field Support Services Analyst Peraton IncWindows/Red Hat Field Support Services AnalystWashington, DC$86,000–$138,000 / yearThis is a broad range Field Service Engineer that will provide expertise with the configuration, maintenance, and troubleshooting of Microsoft/Linux OS: Windows 11, Server 2019/2022, RedHat 7.x/8.x/9.x. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Help Desk Manager Addison GroupHelp Desk ManagerReston, Virginia$115,000–$120,000 / yearThis is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VAFull timePerform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to: CBP web‑based and client‑based applicationsEmail and messaging systemsMobile devicesHardware (printers, desktops, laptops, peripherals)Network connectivityWorkstation login and PIV card issuesRemote access, VPN, and DHS Workplace connectivityPerform password resets, account unlocks, and initial request intake in compliance with security policies. Help Desk Specialist I (Tier 1 Agent – Internal)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape.
Senior Help Desk Specialist Canton GroupSenior Help Desk SpecialistBaltimore, MDRemoteJOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
NewMid-Level Help Desk Technician Absolute Business Solutions CorpMid-Level Help Desk TechnicianTemple Hills, MD$60,000–$102,000 / yearThe actual salary offered will depend on a variety of factors, including, but not limited to, the responsibilities of the position, relevant education and certifications, years and depth of experience, specialized technical expertise, security clearance, knowledge, skills and abilities, internal equity, alignment with applicable market data, contractual labor category requirements, applicable bargaining agreements (if any), and other applicable laws or requirements. Qualifying degrees may be in computer science, computer systems, information systems, information technology, engineering, engineering technology, software engineering, programming, management, natural sciences, social sciences, mathematics, business, finance, or a closely related discipline.
Help Desk Specialist I – Tier 1 Chenega CorporationHelp Desk Specialist I – Tier 1Ashburn, VAProvide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity. Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
Help Desk Specialist Sikich LLPHelp Desk SpecialistWashington, DC$55,000–$62,500 / yearProvide end-user technical assistance via instant messaging, video and audio conferencing, telephone, email, desktop sharing, and desk-side service for resolving IT service-related needs and issues to the user's complete satisfaction. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients.