Service Desk Manager CatapultService Desk ManagerGreensboro, NC$60,000–$80,000 / yearFull timeWhile technical knowledge is important, success in this role comes from understanding what drives team performance, recognizing patterns before they become problems, and building a culture where people can do their best workWhat You'll DoLead and develop the Service Desk team Monitor service performance, SLAs, workload trends, and team productivityAnalyze service metrics and identify improvement opportunitiesDrive process improvements that improve efficiency and service qualityPartner with Sales and other teams to address client concerns and improve customer experienceManage staffing, workload planning, and resource allocation Who We're Looking ForWe're looking for a leader who: Uses service metrics to understand problems before proposing solutions Looks for patterns and root causes rather than reacting to symptoms Knows their team well enough to recognize who is thriving, struggling, or ready for more responsibility Invests in coaching, employee development, and building team capability Can challenge ideas, participate in healthy debate, and support decisions once they are made Builds strong relationships across departments and can navigate competing priorities without losing focus on the team or the clientCreates accountability while maintaining trust and engagement Takes pride in building a high-performing team, not just solving technical problemsWhat We're Looking ForRequired:3+ years of experience leading a Service Desk, Service Delivery, or IT Support team in a client-facing environmentExperience directly managing and developing employees Experience managing service performance metrics and SLAs Experience using operational reporting to identify trends and drive improvementsExperience working within a PSA or ticketing environment Strong understanding of IT service delivery processes and support operationsBonus Points For:MSP experienceConnectWise experienceWork EnvironmentHybrid work environment based out of our Raleigh or Greensboro office Candidates should expect to work regularly from both office locations and travel between Raleigh and Greensboro approximately 1-2 times per week Occasional client and internal meetings as needed to support service delivery and team developmentCompensationBase salary: $60,000 to $80,000Eligible for profit sharingWhy ThinkTech? Greensboro, NC or Raleigh, NC (Hybrid) Full-timeThinkTech is a Managed IT Services Provider helping businesses operate more securely, efficiently, and confidently through technology.
Order Processing & Customer Service Specialist Graham Personnel ServicesOrder Processing & Customer Service SpecialistGreensboro, NCWe are seeking a detail-oriented and customer-focused Order Processing & Customer Service Specialist to support our sales team and ensure an outstanding customer experience. The ideal candidate is highly organized, enjoys solving problems, and thrives in a fast-paced environment where accuracy and customer satisfaction are a top priority.
Client Service Delivery Analyst - Non Exempt TTI of USA, Inc.Client Service Delivery Analyst - Non ExemptGreensboro, NC$16–$18 / hourAs a Client Service Delivery Analyst, you will provide client services and support, you will handle diverse and time-sensitive client-related projects and requests both in client-facing and back-office activities. You will learn about Corporate Governance and interact with Administrators, Corporate Secretaries and Board members of leading organizations.
Community Support Technician - Burlington UMHSCommunity Support Technician - BurlingtonBurlington, NCCommunity Support Technicians needed for the Burlington area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Community Support Technician Client Specific II - Winston Salem UMHSCommunity Support Technician Client Specific II - Winston SalemWinston-Salem, NCPart timeUniversal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization.
Community Support Technician - Client Specific IV - Eden UMHSCommunity Support Technician - Client Specific IV - EdenWinston-Salem, NCPart timeCommunity Support Technicians needed for the Eden area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports services. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Administrative Assistant - Advanced Excel Graham Personnel ServicesAdministrative Assistant - Advanced ExcelKernersville, NCOur client is seeking a detail-oriented Office Administrator with strong Microsoft Excel skills, including hands-on experience with VLOOKUPs, Pivot Tables, and spreadsheet reporting. This position supports daily office operations, production documentation, shipping paperwork, training records, and administrative functions within a manufacturing environment.
Community Support Technician - Winston Salem UMHSCommunity Support Technician - Winston SalemWinston-Salem, NCCommunity Support Technicians needed for the Winston area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Bilingual Customer Care Representative AlphaBEST Education, Inc.Bilingual Customer Care RepresentativeWinston-Salem, NC$20–$22 / hourFull timeShowcase AlphaBEST's core values to our customersBuild customer loyaltyComplete reports regularly that provide leadership with a picture of your area of responsibilityHere's what you'll need:Bilingual in English and Spanish An obsession to make every customer happyExcellent verbal & written communication skillsTwo years' experience and a proven track record of impeccable customer satisfactionAbility to exhibit our core values: Drive Change, Value Connection, Have Fun, Put Children First, BEST at What We Do, Lead with YES, and Make it RightWhy Join Us? We are looking for a passionate customer service professional who can: Deliver an exceptional customer service experience with every phone call and interactionResolve customer concerns when questions or concerns arise regarding programs, registrations, our student management system, accounts, and billing.
Customer Care Representative AlphaBEST Education, Inc.Customer Care RepresentativeWinston-Salem, NC$20–$22 / hourFull timeShowcase AlphaBEST's core values to our customersBuild customer loyaltyComplete reports regularly that provide leadership with a picture of your area of responsibilityHere's what you'll need:An obsession to make every customer happyExcellent verbal & written communication skillsTwo years' experience and a proven track record of impeccable customer satisfactionAbility to exhibit our core values: Drive Change, Value Connection, Have Fun, Put Children First, BEST at What We Do, Lead with YES, and Make it RightWhy Join Us? We are looking for a passionate customer service professional who can: Deliver an exceptional customer service experience with every phone call and interactionResolve customer concerns when questions or concerns arise regarding programs, registrations, our student management system, accounts, and billing.
Supply Chain Support Coordinator Graham Personnel ServicesSupply Chain Support CoordinatorBurlington, NCProcess new Inventory/ LTO Item setup Competencies: Taking Initiative, Managing Execution (Stretch), Focusing on Performance Self Detail-oriented, highly motivated, highly energetic, and enthusiastic. Summary The Supply Chain Support Coordinator will be responsible for supporting the Director of Procurement to assist in overall inventory and vendor management within Supply Chain.
Administrative Assistant Graham Personnel ServicesAdministrative AssistantPleasant Garden, NCWe are seeking an organized and customer-focused Administrative Assistant to support daily office operations, community programs, facility rentals, special events, and administrative functions. This person will serve as a primary point of contact for visitors, customers, and community members while providing administrative support across multiple departments.
Administrative Accounting Assistant- Part Time Graham Personnel ServicesAdministrative Accounting Assistant- Part TimeAsheboro, NCGraham Personnel Services is seeking a highly organized Part-Time Administrative & Accounting Assistant who can provide administrative support while also handling the organization's bookkeeping and accounting functions. Coordinate monthly board meetings, including catering/breakfast arrangements and meeting setup.
Customer Service & Warranty Manager Graham Personnel ServicesCustomer Service & Warranty ManagerGreensboro, NC$50,000–$70,000 / yearThe ideal candidate will be a strong communicator, effective leader, and proactive problem solver who thrives in a fast-paced environment and is committed to delivering exceptional customer service while driving process improvements. Summary We are seeking an experienced and customer-focused Customer Service & Warranty Manager to lead a customer support operations in Greensboro.
Front Desk Receptionist Graham Personnel ServicesFront Desk ReceptionistThomasville, NC$20–$22 / hourThe ideal candidate will have a welcoming personality, strong communication skills, and the ability to manage multiple administrative tasks in a fast-paced manufacturing environment. Graham Personnel Services is seeking a friendly and organized Front Desk Receptionist to join our busy client in Thomasville.
Receptionist The Bradley GroupReceptionistLexington, NCThe Davidson County Agricultural Center is seeking a friendly, professional Receptionist to serve as the first point of contact for visitors, local farmers, and agricultural customers. This position plays an important role in providing excellent customer service and ensuring smooth day-to-day office operations.
Accounts Payable Coordinator Graham Personnel ServicesAccounts Payable CoordinatorHigh Point, NCThe Accounts Payable Coordinator will support the accounting team by managing invoice processing, vendor communication, and payment functions. Key Responsibilities: Process high-volume invoices and ensure accuracy and proper coding.
Front Desk Associate Greensboro Country ClubFront Desk AssociateGreensboro, NCPart timeESSENTIAL JOB DUTIES AND RESPONSIBILITIESGreet and check in each member that enters the fitness facilityBuild rapport with members, and get to know each of themAnswer all phone calls and member inquiries with clear information for each memberUtilize NorthStar POS system to manage member accounts for various items such as including food, class fees, and training feesAssist trainers in managing their schedules and tracking member sessionsOpen and shut down fitness facility when needed by turning on and off lights, TVs, music, etc. POSITION: Front Desk AssociateDEPARTMENT: Fitness, Health and WellnessJOB SUMMARY:The goal of the Front Desk staff member is to support the fitness staff and the goals of the fitness operation by providing hospitable service to the members of the Club and maintaining all front desk duties.
Customer Services The Bradley GroupCustomer ServicesWinston-Salem, NCWere looking for a candidate to work in our Customer Service department. It is an 8-week assignment beginning as soon as possible.