Accurately manages position paperwork and processes (order-taking and preparation, cash register operations, cash-ups, refrigerator and freezer temperature monitoring forms, food temperatures on serving line, weighing and measuring ingredients, Room Service records, tray time paperwork, Physician Lounge and catering event paperwork for charging, etc.). Utilizes appropriate scripting and responds to patients/internal and external customers (effectively uses HEAL principle, able to describe coffee drinks and other products, knows ingredients and allergens, responds to internal customers such as Dish Room staff, Supervisors, and to each other in a way that promotes collaboration etc.).