Participates in workgroups/subcommittees (such as Call Center Operations, IMAC Training, IMAC Performance Monitoring, IMAC Program Coordination, Fraud and Program Integrity, and Child Care Program Coordination) with the State for quality assurance and workload management to improve effectiveness and efficiency of Economic Support operations. Supervises staff, manages unit workload, and reviews day to day eligibility determinations made by staff in the administration of a variety of Federal, State, and County economic support programs and services such as, but not limited to EBD Medicaid, Family Care, BadgerCare Plus, Caretaker Supplement, Food Share, and Wisconsin Shares Child Care.