FULL_TIME

FEED

UNKNOWN

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Manager - Commercial Lines</b> </p></div><div><p><b>Fully Remote: </b>candidates in Central or Mountain Time Zones<br/><b>Supporting: </b>Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.<br/><b>Seeking: </b>construction / contractor experience & real estate experience<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> <br/><b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence</b>: Maintain technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership</b>: Direct daily activities of the account management team. </p></li></ul></div><div><ul><li><p><b>Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management</b>: Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5 years of account management experience </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing; professional designation (CIC or equivalent) preferred </p></li></ul></div></div><div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p/><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Commercial Insurance Account Manager (Central or Mountain Time Zone)

Accounts Receivable

Aged Care

Analysis Skills

Best Practices

Billing

Brokerage

Business Support

Childcare

Construction

Continuous Improvement

Corporate Policies

Customer Retention/Renewal

Customer Support/Service

Customer/Client Research

Data Quality

Diversity

Health Insurance

Insurance

Insurance Sales

Leadership

Licensing

Maintenance Services

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Negotiation Skills

Organizational Skills

Past Due Accounts

Policy Development

Problem Solving Skills

Real Estate

Research Skills

Sales Management

Service Delivery

Systems Maintenance

Team Lead/Manager

Time Management

Work From Home

Jobvite Talemetry Organic Easy Apply

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Associate - Commercial Lines</b> </p></div><div><p><b>Work Mode: </b>Remote, with appropriate licensing. Eastern and Central Times Zones Only  <b>| Location/Supporting: </b>Longwood, FL<b> | Book Focus: </b>General, Contractors, Trucking, Construction<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Team Support:</b> Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. </p></li></ul></div><div><ul><li><p><b>Office Support:</b> Assist with general office tasks and administration. </p></li></ul></div><div><ul><li><p><b>Policy Processing:</b> Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. </p></li></ul></div><div><ul><li><p><b>Task Management:</b> Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. </p></li></ul></div><div><ul><li><p><b>Data Management:</b> Maintain accurate and up-to-date data in agency systems. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Ensure timely completion of tasks and activities. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Keep the account team informed of workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Provide proactive and responsive service. </p></li></ul></div><div><ul><li><p><b>Performance Monitoring:</b> Ensure productivity and quality standards are met. </p></li></ul></div><div><ul><li><p><b>Promote Culture:</b> Participate in team building and promote a positive work environment. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices. </p></li></ul></div><div><ul><li><p><b>Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Professional Development:</b> Enhance technical skills and industry knowledge. </p></li></ul></div><div><ul><li><p><b>Relationship Building:</b> Foster positive relationships with colleagues and leadership. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div></div><div><div><ul><li><p>2+ years of industry experience, OR 5+ years of related experience in customer service </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communications. multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><p> </p></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 45-65K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Account Associate- Commercial Insurance

Administrative Skills

Data Management

Performance Analysis

Quality Metrics

Trucking

OTHER

Ensures company owned vehicles assigned to his/her region are in good working condition, have a clean and neat appearance, are provided with company phone numbers and logos, are supplied with adequate tools and equipment to allow personnel to perform assigned task in an effective and efficient manner and are properly maintained and operated in accordance with company policies. Must possess utility operation and maintenance at time of employment, the following licenses: Class "A" Water Treatment Plant Operator License issued by TCEQ, Class "A" Wastewater Treatment Plant Operator License issued by TCEQ are desirable.

<p style="line-height:97%"><strong>U.S. Water Services Corporation </strong>is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over</p><p style="line-height:97%"> 950 plus employees in twenty states.</p><p style="line-height:97%"> </p><p style="line-height:97%"><strong>Main Function</strong>: Supervises personnel engaged in the project management, program management, operation and maintenance of water and wastewater utility systems within the geographic boundary of his/her assigned region. Assures safe, efficient, and economical regional utility operations by providing efficient management practices, preventive maintenance programs, advanced employee training and sound decision-making principles. Assures the Company continues to develop and maintains a strong reputation and position within his/her assigned region.</p><p style="line-height:normal"> </p><h1>Management and Supervisory Responsibilities:</h1><ol><li style="line-height:97%">Evaluates work performance of subordinates, initiates personnel actions relating to hiring, retention, promotion, discipline, and termination.</li><li style="line-height:97%">Participates in new employee orientation and ensures new employees under his/her responsibility are properly trained for assigned task.</li><li style="line-height:11.15pt">Approves vacation requests from personnel within his/her assigned </li><li style="line-height:97%">Performs annual employee evaluations of personnel under his/her direct supervision. Recommends to State Manager Salary increases, promotions, demotions and other employee classification adjustments as </li><li style="line-height:97%">Ensures operation schedules, fairly distributes workload among operators and can be performed with minimal or no overtime requirements and is profitable to company.</li><li style="line-height:11.15pt">Performs relief operations for project managers out of work on leave within or outside his/her </li><li style="line-height:97%">Develops annual budget for the region and submits budget requirements to the State Manages the region within the bounds of the approved budget and seeks approval from the State Manager prior to any deviation from the approved budget.</li><li style="line-height:11.15pt">Performs specific job costing for operational, maintenance or construction projects within his/her assigned </li><li>Develops good working relationship and communications with local, state & countyregulatory </li><li style="line-height:97%">Ensures compliance with all applicable TCEQ rules and regulations that govern operation and maintenance of utility systems within his/her assigned region.</li><li style="line-height:97%">Maintains a list of potential new clients and makes concerted effort to market company Provides a written monthly report to State Manager of prospective clients and provides status of company/client relationship.</li><li style="line-height:97%">Performs all of the functions and duties of the Project or Program Manager when required or requested by the State </li><li style="line-height:97%">Ensures company owned vehicles assigned to his/her region are in good working condition, have a clean and neat appearance, are provided with company phone numbers and logos, are supplied with adequate tools and equipment to allow personnel to perform assigned task in an effective and efficient manner and are properly maintained and operated in accordance with company policies.</li><li style="line-height:97%">Ensures Regional office within his/her region is well maintained with respect to grounds and office entrance and interior is neat, clean and represents a professional appearance, when applicable.</li><li style="line-height:97%">Notifies the State Manager within one business day if any of the following events occur within his/her assigned region:<ul><li style="line-height:11.35pt">Any employee is arrested and/or convicted of any </li><li>Any employee is involved in an accident resulting in injury or </li><li>Any letter of non-compliance is issued to any utility </li><li>Any cancellation or dissatisfaction of service from a </li><li>Any notice of violation by any governmental, agency e. OSHA, Department of Labor, County, TCEQ, etc.</li><li>When considering, and prior to, termination or suspension of company </li><li>Any event, which in the opinion of the Regional Manager, may result in liability exposure to the </li><li style="line-height:11.35pt">Any fine or penalty is assessed against the </li></ul></li><li style="line-height:97%">Assists in comprehensive company planning relating to marketing, business development, capital purchases, budgeting, and long range strategic company goals.</li><li style="line-height:97%">Makes necessary adjustments in staffing levels to ensure that a minimum of 80% of all operations and maintenance staff assigned within his/her region is billable to clients.</li><li style="line-height:11.15pt">Sets work schedules of all operations and maintenance staff assigned to his/her </li><li>Prepares and/or assists in preparing bids, proposals and contracts for service within or outside of regional </li><li>Attends various meetings at the request of the State </li><li style="line-height:97%">Reviews, verifies accuracy and approves all company invoices generated for his/her assigned region prior to invoices being sent to client.</li><li style="line-height:97%">Reviews, verifies accuracy, approves and codes all invoices provided by vendors and forwards invoices to Accounts Payable Department.</li></ol><ol start="8"><li style="line-height:97%">Makes adjustments within the control of the Regional Manager with respect to staffing levels, job costs, workloads and other expenses to achieve a minimum net operating profit within his/her region of 10%.</li><li style="line-height:97%">Cross markets existing and new clientele services provided both within the Texas Operation Group and those services provided by the other business lines of the parent company.</li><li style="line-height:11.15pt">Physically inspects 100% of the facilities in his/her region at least bi-</li><li>Attends 100% of the Board and Council Meetings in his/her region at least </li><li>Seeks prior approval from State Manager before any of his/her vacation or leave time can be </li><li>Interprets and assures compliance of all Agreements within his/her assigned </li><li style="line-height:11.35pt">Performs other similarly related duties as required or requested by the State Manager or Vice </li></ol><p style="line-height:normal"> </p><p style="line-height:normal"> </p><p style="line-height:97%"><strong>Working conditions: </strong>Qualifications described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ol><li style="line-height:11.35pt">Acceptable eyesight (with or without correction).</li><li>Acceptable hearing (with or without hearing aid).</li><li>Moderate (45 pounds or more) lifting and carrying.</li><li>Climbing, standing, kneeling, bending, stooping and and walking.</li><li>Must be able to work fulltime.</li><li>Ability to detect odors.</li><li>Ability to drive and operate equipment.</li><li>Ability to work outside and in various weather conditions.</li><li>Ability to work with chemicals, electricity and odors.</li><li>Ability to work on slippery surfaces.</li><li>Ability to work below ground level or with heights.</li><li>Ability to work in an office environment</li><li style="line-height:11.35pt">Traveling is required.</li></ol><p style="line-height:normal"> </p><p style="line-height:97%"><strong>Minimum qualifications: </strong>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.</p><ol><li style="line-height:97%">Must possess utility operation and maintenance at time of employment, the following licenses: Class "A" Water Treatment Plant Operator License issued by TCEQ, Class "A" Wastewater Treatment Plant Operator License issued by TCEQ are desirable.</li><li style="line-height:11.15pt">Must possess knowledge of Contract Operations.</li><li>Must possess a valid Texas driver's license.</li><li>Knowledge of safety and operations.</li><li>Knowledge of utility related construction and maintenance practices preferable.</li><li>Good physical condition without physical limitations.</li><li>Ability to follow oral and written instructions.</li><li>Ability to read blue prints.</li><li>Skill in maintaining equipment used in repair and maintenance.</li><li>Ability to accept responsibility.</li><li>Ability to handle complaints in a timely fashion.</li><li>Ability to interpret and understand instructions and solve problems.</li><li>Ability to keep accurate documentation.</li><li>Ability to supervise the work of subordinates.</li><li>Knowledge of water and wastewater treatment plant operations, policies, procedures and methods.</li><li>Ability to communicate both orally and in writing.</li><li>Ability to work when emergency condition arises.</li><li>Ability to establish a working relationship with other employees, clients, politicians, and with the general public.</li><li>Ability to supervise and manage work force of 40 or more employees.</li><li style="line-height:97%">Must enter into a non-compete and confidentiality agreement, agreeable to both parties, between employee and company at time of hire.</li></ol><p>Reports directly to the State Manager.</p><p style="line-height:normal"> </p><p style="line-height:normal">Job Description subject to change at discretion of corporate officers.</p><p style="line-height:normal"> </p><p style="line-height:97%">US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.</p><br/><br/><b><i>Job Posted by ApplicantPro</i></b><i></i><br/>

<h1><strong>U. S. Water Services Corporation</strong> provides local governments, utility authorities, and private system owners with all services related to drinking water production, wastewater treatment, monitoring, and customer service.</h1>
<h1><strong>USWSC</strong> has over 15 years of experience providing a wide variety of customer services. Through our in-depth knowledge of the water and wastewater business, our team of customer service professionals understands the impact Customer Service has in increasing the efficiency and profitability of the overall system.</h1>
<h1><strong>USWSC</strong> prides itself on providing the best possible service to both the utility and the utility&rsquo;s customers. Currently, we provide customer service to over 400,000 residences and businesses daily in Florida, Texas, Oklahoma and Iowa.</h1>

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Commercial Insurance Account Manager (Central or Mountain Time Zone) Insurance Office of America

Account Associate- Commercial Insurance Insurance Office of America

Area Manager US Water Services Corporation

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