UNKNOWN

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The General Manager (GM) is responsible for the overall leadership, strategic direction, and operational excellence of the IHG-branded hotel. Develop and execute annual business plans, budgets, and strategic initiatives aligned with IHG objectives and ownership goals.

Position OverviewThe General Manager (GM) is responsible for the overall leadership, strategic direction, and operational excellence of the IHG-branded hotel. The GM ensures the delivery of exceptional guest experiences in line with IHG brand standards while maximizing profitability, managing talent, and maintaining strong relationships with owners, and guests.  The ideal candidate is a person who leads from the front.<div align="center" style="text-align:center"><hr align="center"/></div>Key ResponsibilitiesLeadership & Strategy<ul><li>Provide strong, visible leadership to all hotel departments, fostering a high-performance and guest-centric culture.</li><li>Develop and execute annual business plans, budgets, and strategic initiatives aligned with IHG objectives and ownership goals.</li><li>Act as the primary representative of the hotel to owners, corporate offices, and the local community.</li></ul>Operations Management<ul><li>Oversee daily hotel operations, ensuring compliance with IHG brand standards, Anant Operations metrics, policies, and procedures.</li><li>Ensure excellence in guest satisfaction, service quality, cleanliness, and safety across all departments.</li><li>Monitor and improve operational efficiencies and service delivery.</li></ul>Financial Performance<ul><li>Drive revenue growth through effective pricing, yield management, sales strategies, and cost controls.</li><li>Manage budgets, forecasts, and P&L performance.</li><li>Analyze financial reports and KPIs to ensure profitability and sustainable growth.</li></ul>Guest Experience<ul><li>Champion IHG’s service culture and brand promise to consistently exceed guest expectations.</li><li>Monitor guest feedback, satisfaction scores, and online reputation, implementing action plans for continuous improvement.</li><li>Personally engage with VIP guests and handle escalated guest concerns when required.</li><li>Respond to all guest feedback, online reviews and Concerto cases in a timely manner.</li></ul>People & Talent Management<ul><li>Recruit, develop, coach, and retain a diverse and high-performing leadership team.</li><li>Ensure compliance with labor laws, health and safety regulations, and HR policies.</li><li>Promote a culture of engagement, inclusion, learning, and career development.</li></ul>Sales, Marketing & Community Relations<ul><li>Support and drive sales, marketing, and revenue initiatives in collaboration with regional teams.</li><li>Build strong relationships with key corporate accounts, travel partners, and local organizations.</li><li>Actively promote the hotel within the local community and hospitality industry.</li><li>Performing parking lot shops and actively involving themselves in the local business community to achieve more base business.</li></ul>Compliance & Risk Management<ul><li>Ensure full compliance with IHG standards, IHG required training, local regulations, health & safety, and security requirements.</li><li>Manage risk, crisis situations, and emergency procedures effectively.</li><li>Oversee property maintenance and asset protection.</li></ul><div align="center" style="text-align:center"><hr align="center"/></div>Qualifications & Experience<ul><li>Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).</li><li>Minimum of 5–10 years of progressive hotel management experience, including senior leadership roles.</li><li>Prior experience as a General Manager or Assistant General Manager within an international hotel brand preferred.</li><li>Strong financial acumen with proven P&L management experience.</li><li>Experience working with hotel ownership groups and brand/franchise environments.</li><li>Serve safe certification and CPO license are preferred.</li><li>Must become IHG GM certified within 6 months of employment.</li></ul><div align="center" style="text-align:center"><hr align="center"/></div>Key Skills & Competencies<ul><li>Strong leadership, communication, and decision-making skills</li><li>Strategic thinking with a hands-on management approach</li><li>Financial and commercial acumen</li><li>Guest-focused mindset with attention to detail in all areas of the operation.</li><li>Ability to lead through change and manage complex operations while holding team accountable.</li></ul><div align="center" style="text-align:center"><hr align="center"/></div>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Index (GSI) and online reputation scores</li><li>Revenue and budget performance</li><li>Employee engagement and retention</li><li>Brand audit and compliance results</li><li>Health, safety, and risk management outcomes</li></ul>

Holiday Inn Express & Suites Lincoln Airport

Hotel General Manager

Administrative Management

Analysis Skills

Budget Management

Budgeting

Business Administration

Business Plan

Business Skills

Career Development

Coaching

Communication Skills

Community Relations

Continuous Improvement

Cost Control

Customer Relations

Detail Oriented

Emergency Procedures

Employee Retention

Financial Analysis

Financial Reporting

Forecasting

Global Branding

Hospitality and Tourism

Hotel Management

Leadership

Loss Prevention

Maintain Compliance

Management Strategy

Marketing

Metrics

Operational Improvement

Operational Strategy

Operations

Operations Management

Performance Metrics

Pricing

Profit & Loss

Profit & Loss Management

Property Maintenance

Regulations

Regulatory Compliance

Revenue Growth

Risk Management

Safety/Work Safety

Sales

Sales Strategy

Sales Support

Service Delivery

Strategic Planning

Talent Management

Team Player

Time Management

Gethired

OTHER

Train new team members using the Runza® training guides, ensuring new team members are trained on the importance of quality food and service, particularly Simply Outstanding Service. Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.

An Assistant Manager supports their General Manager in managing the daily operations of the restaurant, including the selection, development, and performance management of team members. In addition, an AM assists in overseeing inventory and ordering of food and supplies, optimizing profits, and ensuring that guests are satisfied with their dining experience.WHAT YOU’LL BE DOINGFinancial<ul><li>Adheres to company standards and service levels to increase sales and minimize operating costs.</li><li>Accurately completes personnel/payroll related administrative duties accurately, on time, and in accordance with company policies and procedures.</li><li>Accurately counts cash drawers and deposit monies in accordance with company policies and procedures.</li></ul> Food safety and planning<ul><li>Ensure compliance with operational standards, company policies, and Health Department standards and regulations. Taking immediate corrective actions for any violations.</li><li>Responsible for ensuring consistent high quality of food preparation and service.</li><li>Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.</li><li>Responsible for ensuring consistent high quality of food preparation and service.</li><li>Supervise portion control and quantities of preparation to minimize waste.</li><li>Place orders for supplies and resale items with distributors when instructed to do so.</li><li>Accurately completes inventory in accordance with company policies and procedures when instructed to do so. </li></ul> Guest service<ul><li>Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.</li></ul> Operational responsibilities<ul><li>Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or team member is injured.</li><li>Manage shifts in absence of MP/GM or AGM, which includes: daily decision making, scheduling, planning while upholding standards, product quality, and cleanliness.</li><li>Prepare weekly schedules, while scheduling at or below target hours.</li></ul>Team Members<ul><li>Screen, interview, and hire team members as needed.</li><li>Conduct new team member orientation, ensuring that team members understand Runza® policies.</li><li>Train new team members using the Runza® training guides, ensuring new team members are trained on the importance of quality food and service, particularly Simply Outstanding Service.</li><li>Follows up on team members work to ensure that things are done correctly and/or according to policy/procedure.</li><li>Assist with team member check-ins when instructed to do so. </li><li>Discipline team members as needed, informing GM of any incidents.</li><li>Document team member discipline by using proper forms.</li></ul>Community Involvement<ul><li>Assist GM in providing a strong presence in local community and high level of community involvement.</li></ul>PERSONAL REQUIREMENTS<ul><li>Self-discipline, initiative, and outgoing.</li><li>Possess a pleasant, polite manner. Is receptive and open to change (change agent).</li><li>Follows direction and accepts constructive criticism.</li><li>Has a professional, neat, and clean appearance.</li><li>Ability to motivate team members to work as a team to ensure that food and service meet appropriate standards at all times (rush and non-rush).</li><li>Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.</li><li>Must possess good communication skills to recruit, discipline, motivate, and train all team members.</li><li>Must have regular, predictable, and dependable attendance. </li></ul>ACCOUNTABILITIES<ul><li>Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.</li><li>Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Runza® policies and procedures.</li><li>Helps maintain acceptable store evaluation scores and takes any immediate corrective steps following all store evaluations.</li><li>Maintains a favorable working relationship with all company team members to foster and promote a cooperative and harmonious working climate.</li><li>At all times provides a favorable image of Runza® to promote our “Make It All Better” philosophy.</li><li>Performs other duties and responsibilities as required or requested.</li></ul>SCHEDULEAn AM must work at least 30 hours per week. Shifts may vary and may include weekends and holidays. Additionally, AMs are required to work at least 1 closing shift per week. The closing shift must be on a Thursday, Friday, or Saturday. AMs are highly encouraged to work at least 3 rush hours shifts per week in the front and/or drive thru positions.   QUALIFICATIONS<ul><li>Must be at least 18 years of age.</li><li>High School Diploma or its equivalent (i.e. G.E.D.)</li><li>Knowledge of computers (MS Word, Excel, Outlook).</li><li>Proficient in all restaurant positions and production tasks. </li><li>Must possess a valid driver’s license.</li><li>Must be eligible to work in the United States.</li><li>Must pass a criminal background check.</li></ul>WORKING CONDITIONS<ul><li>Hours may vary (see schedule section above). </li><li>Ability to perform all food preparation and customer service positions.</li><li>Position requires prolonged standing, bending, grasping, twisting, wrapping, pushing/pulling, lifting products and supplies weighing up to 60 pounds, and repetitive hand and wrist motion.</li><li>Work with hot, cold, and hazardous equipment and cleaning supplies. As well as operates phones, computers, and other office equipment.</li></ul>At Runza®, we rise each morning to provide exceptional food and service. Runza® Makes It All Better because our team Makes What Matters. Join our team today!<h3>Salary</h3>Starting at $18.50 per hour<h3>Benefits</h3>Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k) matching, Referral program, Employee discount, Other<h3>Job Type</h3>Full time<h3>Schedule</h3>Weekend availability

Runza®

Assistant Manager

Administrative Skills

Calendar Management

Cleaning Equipment

Cook Dishes

Corporate Policies

Corrective Action

Customer Support/Service

Distribution Channel

Driver's License

Food Quality

Food Safety

Food Services

Food and Beverage Industry

Health Department

High School Diploma

Member Orientation

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multitasking

Office Equipment

Order Picking/Packing

Order Supplies

Organizational Skills

Payroll Administration

Performance Management

Philosophy

Portion Control

Restaurant

Supplier Optimization

Team Lead/Manager

Training/Teaching

workstreamftpin

Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures.

Benefits: <ul><li>401(k)</li><li>Flexible schedule</li><li>Paid time off</li></ul> Job title: Guest Services Representative Department: Guest Services Reports to: Guest Services Manager Level: Hourly Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary. Essential Functions (Duties include but are not limited to): <ul><li>Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction</li><li>Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures</li><li>Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies</li><li>Be knowledgeable in all hotel facilities and local area.</li><li>Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.</li><li>Maintains supplies neat and organized to department standards</li><li>Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day</li><li>Provides a professional image at all times through appearance and dress</li><li>Follows and enforces company policies and procedures</li><li>Other duties as assigned by supervisor or management</li></ul>Requirements: <ul><li>Able to work independently, ability to prioritize and ability to multi-task</li><li>Ability to type 30 - 35 wpm</li><li>Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs</li><li>Great customer service skills, verbal, and written skills</li><li>Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.</li><li>Able to work all shifts and flexible schedules including weekends and holidays</li><li>Valid driver's license</li></ul>Work experience requirements: • Previous Customer Service experience **For questions regarding this position please call Aaron or Jesse at (402)904-4800.

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Hotel General Manager Holiday Inn Express & Suites Lincoln Airport

Assistant Manager Runza®

Guest Services Representative Courtyard by Marriott Lincoln

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