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We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. Qualifications: Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.

This is an entry level hourly position. Plus bonus eligible based on guest satisfaction, monthly pay out!! We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment. Responsibilities: <ul><li>Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations</li><li>Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests</li><li>Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols</li><li>Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns</li><li>Monitor and maintain inventory levels, including ordering and restocking as needed</li><li>Complete daily financial and operational tasks, such as reconciling the register and completing shift reports</li><li>Other duties as assigned</li></ul> Qualifications:<ul><li>Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry</li><li>Strong leadership and communication skills</li><li>Ability to multitask and handle a high-volume workload</li><li>Proficiency with computer systems and software, such as Microsoft Office and property management systems</li><li>Flexibility to work evenings, weekends, and holidays as needed</li></ul> Perks:<ul><li>Competitive salary</li><li>Paid time off</li><li>Medical, dental, and vision insurance</li><li>401(k) retirement plan (US only), Employer RRSP match (Canada only)</li><li>Professional development opportunities</li><li>Positive and supportive work environment</li></ul>

Springhill Suites Millbrook - RAM Hotels

Front Office Manager

Communication Skills

Computer Skills

Computer Software

Computer Systems

Customer Support/Service

Dental Insurance

Financial Operations

Hospitality and Tourism

Inventory Levels

Inventory Management

Leadership

Microsoft Office

Multitasking

Office Management

Organizational Skills

Performance Analysis

Performance Reviews

Property Management

Resolve Customer Issues

Team Lead/Manager

Vision Plan

Gethired

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Front Office Manager Springhill Suites Millbrook - RAM Hotels

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