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Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, were proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. As one of the nations largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company thats consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.

Build a Career That Builds Your Future - with PulteGroup!Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If youre looking for work that moves you, a team that values your ideas, and a company that brings you pride, youve come to the right place.As one of the nations largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company thats consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. Were driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.For over 70 years, weve been building more than homes-weve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, were proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.PRIMARY RESPONSIBILITIESConsumer and Realtor Experience:
• Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.
• Provide information and marketing material to leads, along with other important selling points of each community.
• Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.
• Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting.
• Maintain relationships with realtor partners through monthly follow up.Leveraging Technical Platforms:
• Utilize multiple lead management software systems daily including:<ul><li>Call Tracking Metrics - Phone Routing System</li><li>Lasso - OSS specific CRM</li><li>Podium - Texting Platform</li><li>BombBomb - Video Messaging Platform</li><li>Microsoft Dynamics/D365 - Company CRM
• Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details.</li></ul>Reporting Metrics:
• Track and report relevant lead activity as it relates to appointments, sales and closings.
• Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.SCOPE
• Decision Impact: Individual
• Department Responsibility: None
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: NoREQUIRED EDUCATION
• Minimum High School Diploma or equivalent.
• Minimum Bachelors Degree in Marketing, Business or related field preferred.
• Real Estate License as required by local/state requirements.REQUIRED EXPERIENCE
• Related Functional Experience: Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.Preferred Attributes:
• Strong organizational and planning skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi-task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.
• Ability to work cross functionally across departments to provide answers to customer inquiries.PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.This Organization Participates in e-VerifyPulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.California Privacy Policy

PulteGroup has been providing the American Dream of homeownership to families for almost 70 years. What started as a single home built and sold by the entrepreneurial spirit of an 18-year-old Bill Pulte, has grown into one of the country’s largest homebuilding companies. PulteGroup sells under many of the industry’s most recognized brand names and serves customers as they move through all phases of their lives. The Company operates in approximately 50 of the leading housing markets throughout the country.

PulteGroup Inc

Online Sales Specialist

Alliance/Partner Management

Budgeting

Call Monitoring

Communication Skills

Construction

Cross-Functional

Customer Relations

Customer Relationship Management (CRM)

Database Technology

Diversity

Follow Through

Fortune 500 Customers

Insurance

Lead Management

Leadership

Marketing

Metrics

Microsoft Dynamics

Mortgage

Multitasking

Online Communities

Operational Support Systems (OSS)

Organizational Skills

PGP Encryption Software

Real Estate Sales

Recruiting/Staffing Agency

Residential Construction

Resolve Customer Issues

Sales

Sales Closing Skills

Sales Prospecting

Sales Qualification

Set Goals

Short Messaging Service (SMS)

Software Administration

Telephone Skills

Time Management

eCommerce Sales

FULL_TIME

OTHER

The ideal candidate for this role embraces a customer-first mindset, excels at building relationships and creating raving fans, can confidently solve adoption challenges, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle. The CSM works collaboratively with other Blackboard teams to ensure customers receive appropriate support, resources, and services, and assists account team members in identifying expansion (sales and services) opportunities.

Senior Customer Success Manager - Business & Government Remote - United StatesAbout the Role Our Senior Customer Success Manager (CSM) ensures that customers see value throughout their entire Blackboard journey. With a focus on success and retention, the CSM engages with customers to understand their goals and to create and execute plans that achieve partnership objectives, meeting the business needs of customers and Blackboard . The CSM works collaboratively with other Blackboard teams to ensure customers receive appropriate support, resources, and services, and assists account team members in identifying expansion (sales and services) opportunities.Other responsibilities include supporting, demonstrating, and proving the value of our technologies for our customers. We listen and engage to understand our customers' educational strategies and key initiatives so that we can identify critical capabilities where our solutions can deliver value. You will work alongside our sales teams, channel partners, and services professionals to design the right solution set for each customer so that they can realize the maximum value and alignment to their goals.The ideal candidate for this role embraces a customer-first mindset, excels at building relationships and creating raving fans, can confidently solve adoption challenges, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle.Responsibilities <ul><li> Maintaining expert-level knowledge and domain proficiency in a range of products including their functionality, application, administration, and deployment methodologies </li><li> Maintaining familiarity with our partner solutions and knowing when to propose them as part of a customer solution set </li><li> Participating in customer discovery calls, listening to customer needs, and creating account value proposals that relate Blackboard solutions to customers' strategic goals and initiatives </li><li> Managing and delivering high quality technical validation events (demonstrations, evaluations, pilots, pre-sales workshops) to include tailoring the solution, configuration, and data to support customer requirements </li><li> Working with all members of the regional sales teams to articulate product strategic value, develop customer-focused solutions, and document solutions in proposals </li><li> Building and maintaining Blackboard champions in our customer/user community to include participation in trade shows, conferences, user groups, virtual events, etc. </li><li> Providing rapid, accurate responses to questions from sales teams and channel partners </li><li> Providing insight, feedback, and recommendations to improve Blackboard' s ability to respond to customer challenges </li><li> Support developing and delivering responses to RFPs/RFIs </li><li> Building and maintaining relationships across the customer's organization, including with C-suite institutional leadership on ensuring their success and business goals achieved </li><li> Developing and implementing account engagement and execution plans to ensure business objectives are met and customer sentiment is positive </li><li> Managing the customer partnership proactively, including monitoring customer health, identifying and managing risk, and escalating customer support or account issues as needed </li><li> Developing an understanding of and responding to customer questions on the full Blackboard portfolio of products and services, including their value proposition, the challenges they solve, and how they are supported </li><li> Conducting regular partnership reviews with customers to ensure progress on shared business objectives </li><li> Acting on customer sentiment information, such as survey, solicited and unsolicited customer feedback </li><li> Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Blackboard solutions </li><li> Promoting customer engagement in the online Blackboard Community, as well as Blackboard -hosted virtual and in-person events to facilitate customer opportunities to network, share, and learn from their peers </li><li> Assisting Regional Sales Managers (RSMs) and regional leadership with identifying customer goals/values and cross-sell and up-sell and services opportunities, as well as assisting with renewal proposals </li><li> Driving advocacy in the form of references and success stories </li><li> This role requires approximately 25 - 50 % travel </li></ul>Required Skills and Experience <ul><li> Bachelor's degree (or equivalent) in Business, Information Technology Management, Instructional Design, or other education-related field </li><li> Understanding of the application of instructional technologies to varied teaching and learning environments . </li><li> Understanding of enterprise level IT infrastructure, deployment methodologies, and cloud/SaaS environments </li><li> 8-12 years of pre-sales experience, preferably in enterprise sales and/or education technology </li><li> Strong oral and written communication skills </li><li> Exceptional ability to present to small and large groups of people who may have varied roles, experience, and perspectives </li><li> Ability to work independently in a geographically dispersed team and be self-motivated </li><li> Proven ability to engage effectively at the executive-level </li><li> Fluency in written and spoken English </li></ul>Preferred Skills and Experience <ul><li> Advanced degree </li><li> Previous government sales or account management experience (Federal, State & Local, or other) </li></ul>About Blackboard Blackboard advances teaching excellence and unlocks the full potential of technology to deliver meaningful outcomes. We empower institutions to deepen connections between educators and learners, inspire engagement, and drive long-term academic success across the full learner journey. For more information, please visit www.blackboard.com.The expected salary range for this position is $ 105 ,200 - $115,000 . The range reflects base salary only and does not include additional compensation such as sales incentives or benefits. Placement within the pay range will depend on a variety of factors, such as experience, skills, internal parity, and location.Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not provide visa sponsorship or immigration support for this position.This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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Online Sales Specialist PulteGroup Inc

Sr Customer Success Manager - Business & Government Anthology Inc

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