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Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems when account information is incomplete; purging files to eliminate duplication of data. Job: OperationsPrimary Location: Texas-The WoodlandsSchedule: Full-timeWork Locations: TX - Operations Center-0100 25231 Grogans Mill Rd The Woodlands 77380Unposting Date: OngoingOrganization: Texas - Houston

<div><div id="requisitionDescriptionInterface.ID1469.row1">Customer Experience Specialist-Online Messaging-070730</div><div></div><div id="requisitionDescriptionInterface.ID1499.row1"><div id="requisitionDescriptionInterface.ID1515.row1"><b>Description</b></div> <p style="font-family:'arial'">Take the next step toward your new career today!</p><p style="font-family:'arial'">Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!</p><p style="margin-top:0px;margin-bottom:0px;font-family:'arial'">The Customer Experience Specialist - Online Messaging is responsible for supporting the Customer Experience Center with account service requests and responding to customer inquiries via online channels.</p><p style="margin-top:0px;margin-bottom:0px;font-family:'arial'"><b> </b></p><p style="margin-top:0px;margin-bottom:0px;font-family:'arial'"><b>Key Responsibilities:</b></p><ul><li><p style="margin-top:0px;margin-bottom:0px;font-family:'arial'">Provide first point of contact for customers with account or technical issues via online channels. </p></li><li><p style="margin-top:0px;margin-bottom:0px;font-family:'arial'">Responds to a large volume of routine to moderately complex customer service inquiries.</p></li><li><p style="margin-top:0px;margin-bottom:0px;font-family:'arial'">Research and resolves consumer inquiries via email, chat, mail or phone.</p></li><li><p style="margin-top:0px;margin-bottom:0px;font-family:'arial'">Provides accurate, timely, and professional responses to service requests, chats & emails within set guidelines.</p></li><li><p style="margin-top:0px;margin-bottom:0px;font-family:'arial'">Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems when account information is incomplete; purging files to eliminate duplication of data.</p></li></ul><div><b>Competencies Required:</b></div><ul><li>Strong attention to detail and high concern for data accuracy.</li><li>Typing speed and accuracy.</li><li>Ability to work within the operating hours and days for this position; demonstrate good attendance and punctuality.</li><li>Ability to learn multiple banking systems, including Microsoft Word and Outlook.</li><li>Knowledge of/or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.</li><li>Demonstrate ability to maintain composure and convey a positive and professional attitude while interacting with customers and internal team members.</li><li>Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.</li><li>Outstanding communications skills, both written and verbal.</li><li>Customer service orientation with effective problem-solving abilities and sound decision-making skills.</li><li>Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail.</li><li>Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.</li><li>Self-starter possessing the ability to work independently while supporting a team environment.</li><li>Comfortable receiving ongoing performance feedback and coaching.</li></ul></div><div></div><div id="requisitionDescriptionInterface.ID1555.row1"><div id="requisitionDescriptionInterface.ID1571.row1"><b>Qualifications</b></div> Minimum Qualifications/Experience:<br/>·  1 year of data entry, online support, or call center experience (banking preferred), OR Woodforest experience required.<br/><br/>Formal Education & Certification:<br/>·  High School Diploma or Equivalent required.<br/><br/>Work Status:<br/>·  Full-Time.<br/><br/>Supervisory Responsibility:<br/>·  None.<br/><br/>Travel:<br/>·  0% - Negligible amount of travel expected.<br/><br/>Working Conditions:<br/>·  Professional call center environment with extensive use of telephone and personal computer. Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.<br/><br/>Disclaimer:<br/>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.<br/><br/>Woodforest is an Equal Opportunity Employer, including Disability and Veterans.</div><div></div><div id="requisitionDescriptionInterface.ID1611.row1"><b>Job</b>: Operations</div><div id="requisitionDescriptionInterface.ID1661.row1"><b>Primary Location</b>: Texas-The Woodlands</div><div id="requisitionDescriptionInterface.ID1711"></div><div id="requisitionDescriptionInterface.ID1761.row1"><b>Schedule</b>: Full-time</div><div id="requisitionDescriptionInterface.ID1811.row1"><b>Work Locations</b>: <div>TX - Operations Center-0100 </div><div>25231 Grogans Mill Rd </div><div> The Woodlands 77380</div></div><div id="requisitionDescriptionInterface.ID1923"></div><div id="requisitionDescriptionInterface.ID1965"></div><div id="requisitionDescriptionInterface.ID2015.row1"><b>Unposting Date</b>: Ongoing</div><div id="requisitionDescriptionInterface.ID2067.row1"><b>Organization</b>: Texas - Houston</div></div>

Woodforest National Bank

Customer Experience Specialist-Online Messaging

Banking Services

Call Centers

Coaching

Communication Skills

Customer Experience

Customer Relations

Customer Support/Service

Customer/Client Research

Data Entry

Data Quality

Detail Oriented

Establish Priorities

Exceeded Sales Goal

Loans

Microsoft Outlook

Microsoft Word

Multitasking

Needs Assessment

Online Customer Support

Organizational Skills

PC (Personal Computer) Systems

Presentation/Verbal Skills

Problem Solving Skills

Professional Services

Regulations

Resolve Customer Issues

Sales

Time Management

Typing

Writing Skills

PART_TIME

FEED

OTHER

Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.<p>Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.</p><p>Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!</p><p><b> What you'll receive from us: </b></p><p><b> The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: </b><br/></p><ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul><b> For more information about benefits and eligibility, please visit </b><b> our Benefits Page </b><b> ! </b><strong>Minimum Position Qualifications:</strong><p/><ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul><p><strong>Desired Previous Experience:</strong></p><p/><ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul><strong>Essential Job Functions:</strong><p>• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.</p><p>• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.</p><p>• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.</p><p>• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.</p><p>• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.</p><p>• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.</p><p>• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.</p><p>• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.</p><p>• Read and follow directions given in the note section</p><p>• Ensure quality and freshness of all items chosen</p><p>• Communicate with customers via a portable phone and respond to calls in a professional and timely manner</p><p>• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars</p><p>• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.</p><p>• Process the orders through the point of sale (POS) system</p><p>• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock</p><p>• Maintain organization and cleanliness of staging areas and equipment</p><p>• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor</p><p>• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair</p><p>• Perform required opening and closing procedures</p><p>• Assist in training new e-Commerce team members</p><p>• Meet/exceed productivity standards</p><p>• Ability to work cooperatively in high paced and sometimes stressful environment.</p><p>• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.</p><p>• Ability to act with honesty and integrity regarding customer and business information.</p><p>• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.</p><p>• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.</p><p>• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

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Customer Experience Specialist-Online Messaging Woodforest National Bank

Online Grocery Pick-Up Clerk Kroger Co.

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