UNKNOWN

ADAPTED_NOW

This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team. Customer ServiceProvide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story.

<h4>Overview</h4>Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all. Toll Brothers, America’s leading luxury home builder, seeks an Online Sales Consultant to manage all aspects of online sales for our operations in Michigan. This position will be based at our in office located in Novi, Michigan. The Online Sales Consultant is responsible for managing all aspects of online sales and internet lead interactions to achieve Company conversion goals. This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community  assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team.  What are the primary responsibilities?<ul><li>Set Appointments to Generate Traffic<ul><li>Quickly respond to computer generated leads in a Toll brand appropriate manner </li><li>Qualify leads, schedule customer visits to the community and complete a handoff to the onsite sales team </li><li>Utilize phone, email and texting programs to contact leads from all available channels</li><li>Conduct regular follow-up on a personal level based on lead rating and interest</li><li>Partner with the onsite sales team to help drive internet lead conversion to appointment</li><li>Conduct regular prospecting thrrough campaigns and other appointment setting activities </li></ul></li><li>Drive Results<ul><li>Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities </li><li>Monitor community websites to maintain accuracy</li><li>Virtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers website</li><li>Maintain an FAQ for all communities covered as a quick resource</li><li>Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenities</li><li>Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information</li><li>Prepare and present project review forms for all divisions covered as needed</li><li>Provide weekly comments/insights for the future community and online sales weekly sales reports</li><li>Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as needed</li><li>Visit communities monthly within your assigned geographic territory </li></ul></li><li>Customer Service<ul><li>Provide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story</li><li>Re-direct callers and web customers to the correct department within the company when necessary</li><li>Provide general overview of the new home building process and set expectations on the next steps</li><li>Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database</li><li>Survey customers and update customer records based on their response</li><li>Follow up after visit to ensure the community was a fit or provide another option</li><li>Maintain chat availability on TollBrothers.com for easy access for customers</li><li>Send congratulations video email to customers once agreement is reported</li></ul></li></ul>This is an excellent opportunity to joine one of the nation's most respected Fortune 500 companies!<h4>Qualifications</h4>Does this describe you?<ul><li>Focus on the customer through: <ul><li>Understanding of the customer needs and Toll Brothers offerings to create win-win solutions</li><li>Builds business partnerships as a trusted advisor relationship</li></ul></li><li>Selling: uses sales techniques to develop leads and gain customer commitment</li><li>Collaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate sales</li><li>Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease</li><li>Willingness to take on additional responsibilities outside the scope of your job duties</li></ul>Do you have these qualifications?<ul><li>Essential: <ul><li>2+ years sales or customer service experience</li><li>Excellent written and verbal communication skills</li><li>Solid planning and multi-tasking skills</li><li>Real Estate license is required in some states</li><li>Weekend availability is required </li><li>Maintains a full-time, 5-day work week </li><li>Travel may be required based on areas of coverage</li><li>Must reside within areas of coverage </li></ul></li></ul><ul><li>Preferred: <ul><li>Bachelor’s degree</li><li>3+ years new home sales experience</li><li>New home construction knowledge </li><li>CRM knowledge</li></ul></li></ul>We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more! Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry! APPLY ONLINE TODAY! Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

At Toll Brothers, we build more than homes; we build communities. Trusted since 1967, we've been building communities in picturesque settings where luxury meets convenience, and where neighbors become lifelong friends.
 
Toll Brothers is currently building in 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Texas,VA, and Washington, as well as in the District of Columbia.
 
Toll Brothers is the nation's premier builder of luxury homes and is a publicly owned company whose stock is listed on the New York Stock Exchange (NYSE:TOL).

Toll Brothers, Inc.

Online Sales Consultant

Business Development

Campaigns

Communication Skills

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Support/Service

Develop Methodologies

Fortune 500 Customers

Frequently Asked Questions (FAQ)

Genetics

Interest Rates

Lead Generation

Market Surveys

Marketing

Microsoft Office

Multitasking

Online Communities

Partner Sales

Pivotal CRM

Presentation/Verbal Skills

Product Pricing

Real Estate

Residential Construction

Revenue Growth

Revenue/Sales Reporting

Sales

Sales Prospecting

Sales Qualification

Salesforce.com

Short Messaging Service (SMS)

Startup

Team Player

Web Site Monitoring

Website Conversion

Willing to Travel

Writing Skills

eCommerce Sales

Toll Brothers Inc.

PERMANENT

FULL_TIME

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. Plan for and achieve growth goals, including but not limited to quarterly business growth and productivity targets, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.

<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree or equivalent practical experience.</li><li>2 years of experience in advertising, sales, marketing, consulting or media.</li><li>Ability to travel 20% of the time as required.</li></ul><h3>Preferred qualifications:</h3><ul><li>Experience assessing and achieving client success via business techniques, including effective questioning, objection handling and competitive selling.</li><li>Experience in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.</li><li>Experience working with channel sales, advertisers, agencies or clients.</li><li>Ability to manage and prioritize a portfolio in an advertising or media sales context and achieve goals to drive growth.</li><li>Ability to build compelling narratives and utilize storytelling as a client engagement strategy.</li></ul><div><h2>About the job</h2>Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.The US base salary range for this full-time position is $88,000-$125,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.</div><div><h2>Responsibilities</h2><ul><li>Build and manage relationships with clients virtually or face to face by meeting with multiple clients on a daily basis and developing an understanding of their business challenges, marketing objectives and success metrics.</li><li>Work with internal and external stakeholders to ensure workflows and projects are completed on time to a set standard.</li><li>Plan for and achieve growth goals, including but not limited to quarterly business growth and productivity targets, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.</li><li>Develop forward-thinking, data-driven analyses and consultative recommendations that align with customer goals and quantify impact opportunities with clear recommendations to present to customers.</li><li>Build knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.</li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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Online Sales Consultant Toll Brothers, Inc.

Account Strategist, Small Business Sales, Google Customer Solutions Google

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