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Join FARMERS AND MERCHANTS BANK and The Bank of Fayetteville as a Full-Time Online Banking and Debit Card Specialist, where you will play a crucial role in enhancing customer experiences by solving problems and providing expert guidance. To be successful as an Online Banking and Debit Card Specialist at FARMERS AND MERCHANTS BANK and The Bank of Fayetteville, you will need a strong set of skills tailored for customer service and problem-solving.

Join FARMERS AND MERCHANTS BANK and The Bank of Fayetteville as a Full-Time Online Banking and Debit Card Specialist, where you will play a crucial role in enhancing customer experiences by solving problems and providing expert guidance. This position offers the exciting opportunity to work from home, allowing for flexibility in managing your work-life balance while contributing to a dynamic team. Engage with cutting-edge digital banking solutions and help our customers navigate their financial journeys with integrity and professionalism.You'll be at the forefront of innovation in the banking industry, driving customer satisfaction while fostering a relaxed yet professional company culture. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Seize this chance to develop your skills, make a positive impact, and grow your career with us. Apply today!<h3 style="text-transform:uppercase">FARMERS AND MERCHANTS BANK and The Bank of Fayetteville: Our Mission</h3>Welcome to Farmers & Merchants Bank and The Bank of Fayetteville. Our bank culture is driven by a Mission Statement to improve the well-being and promote the success of our employees and customers by treating all with dignity, respect, and compassion. We envision being the best company our employees ever work for and the best bank our customers ever do business with as we continue serving our unique communities across the State of Arkansas.<h3 style="text-transform:uppercase">What does a Online Banking and Debit Card Specialist do?</h3>As a new Online Banking and Debit Card Specialist at FARMERS AND MERCHANTS BANK and The Bank of Fayetteville, you can expect a structured daily routine focused on customer support and problem resolution. Your day-to-day responsibilities will include assisting customers with online banking inquiries, troubleshooting debit card issues, and ensuring smooth digital banking experiences. You will collaborate with team members to address customer feedback and proactively identify areas for improvement. Your schedule will be Monday through Friday, from 8 am to 5 pm, allowing you to deliver exceptional service during peak banking hours.You’ll engage with various digital tools and resources to enhance your efficiency while maintaining a professional demeanor in all interactions. Regular training sessions will further equip you with the knowledge needed to excel in your role and provide value to our customers.<h3 style="text-transform:uppercase">Does this sound like you?</h3>To be successful as an Online Banking and Debit Card Specialist at FARMERS AND MERCHANTS BANK and The Bank of Fayetteville, you will need a strong set of skills tailored for customer service and problem-solving. Excellent communication skills are essential, as you will be interacting with customers to resolve inquiries and provide guidance. Attention to detail is vital, as accuracy in processing transactions and understanding client needs directly impacts their banking experience. Additionally, critical thinking and adaptability will help you navigate various customer scenarios and identify effective solutions quickly.A collaborative spirit will enable you to work well with colleagues in a team-oriented environment. A commitment to integrity and safety is crucial as you handle sensitive financial information. Finally, a basic understanding of banking principles and a willingness to learn will greatly enhance your effectiveness in this role.<h3 style="text-transform:uppercase">Will you join our team?</h3>If you think this job aligns with your requirements, then submitting an application is simple. Good luck!<h3>LOCATION</h3>This job may be located in an office or remotely in Fayetteville.  If remote, it may be located in our other banking hubs: Stuttgart, Morrilton, Pocahontas, Jonesboro or Morrilton.

FARMERS AND MERCHANTS BANK and The Bank of Fayetteville

Online Banking and Debit Card Specialist

Banking Services

Communication Skills

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Detail Oriented

Identify Issues

Microsoft Excel

Needs Assessment

Online Banking

People Management

Problem Solving Skills

Resolve Customer Issues

Service Delivery

Team Player

Transaction Processing/Management

Work From Home

Talent Acquisition

PART_TIME

Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: <ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul> For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:<ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul>Desired Previous Experience:<ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul>Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.• Read and follow directions given in the note section• Ensure quality and freshness of all items chosen• Communicate with customers via a portable phone and respond to calls in a professional and timely manner• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.• Process the orders through the point of sale (POS) system• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock• Maintain organization and cleanliness of staging areas and equipment• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair• Perform required opening and closing procedures• Assist in training new e-Commerce team members• Meet/exceed productivity standards• Ability to work cooperatively in high paced and sometimes stressful environment.• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.• Ability to act with honesty and integrity regarding customer and business information.• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

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Kroger Co.

Online Grocery Pick-Up Clerk

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Online Banking and Debit Card SpecialistFARMERS AND MERCHANTS BANK and The Bank of Fayetteville

Online Grocery Pick-Up ClerkKroger Co.

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